ADMINISTRATIVE SPECIALIST II
FULL TIME CONTRACTUAL
|Department||MDH Infectious Disease & Environmental Hlth Svcs|
|Date Opened||11/23/2020 10:35:00 AM|
|Filing Deadline||9/29/2021 11:59:00 PM|
|Salary||$16.88 - $21.67/hour|
|HR Analyst||Janet Esser|
LOCATION OF POSITION
MDH, Testing Task Force, Annapolis, MD
Main Purpose of Job
COVID-19 Testing Site Registrars and Navigators will manage the patient intake process at a testing site located in Annapolis, Maryland, providing exemplary customer service while helping patients navigate and complete COVID-19 testing.
Essential Job Functions and Other Assigned Duties:
Guides patients through the COVID-19 testing site and manages data entry for patient registration
Accurately records highly sensitive patient information in the registration portal for COVID-19 testing while maintaining discretion and adherence to HIPAA regulations
Inspects recorded information for accuracy, completeness, and compliance with established guidelines
Troubleshoots technology and data entry issues for the registration portal throughout and after the patient registration process
Notifies site manager or assigned lead of any issues that may compromise patient information or data entry protocols
Expertly responds to inquiries from members of the public and staff about the testing process
Demonstrates an understanding of the testing and registration workflow, with the ability to step into other nonclinical roles on site when requested by site manager(s)/leads
Manages patient movement through the test site before, during, and at the conclusion of testing
Assists with the optimization of patient flow through the site, alerting testers and site managers to potential issues with registration and patient inquiries
Identifies areas of improvement for patient registration and navigation processes
Education: Completion of 60 credit hours at an accredited college or university.
Experience: One year of experience in administrative or professional work.
1. Candidates may substitute experience as defined above for the required education at the rate of one year of experience for 30 credit hours, for up to 60 credit hours of required education.
2. Candidates may substitute 90 credit hours at an accredited college or university for the required education and experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required education and experience.
DESIRED OR PREFERRED QUALIFICATIONS
Qualified candidates should possess the following:
- Exceptional customer service experience;
- Ability to maintain patient confidentiality as expected by HIPAA compliance practices;
- Ability to operate a tablet/laptop; and,
- Be comfortable working at a COVID testing site.
Candidate may be responsible for providing their own transportation as needed to access meetings, remote locations, and job destinations as assigned.
Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).
Complete applications must be submitted by the closing date. Information submitted after this date will not be added.
Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.
Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.
If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.
For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.
Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.