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HUMAN SERVICE SPECIALIST IV

WORK PARTICIPATION SPECIALIST

Recruitment #20-001905-0001

Introduction

THIS RECRUITMENT IS BEING REOPENED TO RECEIVE ADDITIONAL APPLICANTS. THE LIMITATION HAS BEEN REMOVED. IF  YOU PREVIOUSLY APPLIED, PLEASE DO NOT REAPPLY.

GRADE

15

LOCATION OF POSITION

DEPARTMENT OF HUMAN SERVICES

ANNE ARUNDEL COUNTY DEPARTMENT OF SOCIAL SERVICES

FAMILY INVESTMENT ADMINISTRATION

80 WEST STREET

ANNAPOLIS, MD  21401

Main Purpose of Job

The main purpose of this position is to assist local department administration and case management staff in achieving a 50% Federal Work Participation Rate and maintaining 100% Universal Engagement Rate. Critical to this purpose is monitoring and tracking of the local department's success in having Temporary Cash Assistance (TCA) recipients participant in work activities, identifying the systematic and individual reasons why participation is not occurring and the recommendation to senior management of effective strategies (such as operational changes and/or procedures) to ensure an on-going work participation rate of 50% or greater. It is of importance to note that Maryland must meet a statewide participation rate of 50% or greater to avoid Federal penalties and/or sanctions that could be as high as $34 million per year.

POSITION DUTIES

Monitors and tracks performance of service delivery vendors and local department staff who are responsible for working activities. Keeps local department administration apprised of vendor performance and the status of program participants. At all times, the incumbent will provide customer service to both internal and external customers that meet or exceeds the standards set by the Department.

Reviews and analyzes weekly and monthly reports from the WORKS System of customer status received from the Agency vendors and work program staff. Reviews vendor contacts to ensure that services are provided to meet the needs of the recipients and are designed to ensure that the local department or office meets the required participation rate.

Monitors vendor services and performing through a variety of means including on-site visits to ensure compliance with the contract and with work participation requirements, policy and law. Monitors vendor and case manager compliance adherence to all data entry and reporting procedures. As required, develops corrective actions plans and an assessment of training needs.

Monitors and track all data engagement reports (WORKS, CARES, Data Watch, Quality Control and others) that impact FIP Performance Measures and compliance with Work Program goal and requirements.

MINIMUM QUALIFICATIONS

Education: A bachelor’s degree from an accredited college or university.

Experience: Three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field may be substituted at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications and Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education.


SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

One year of experience working in a Family Investment Administration's Work Activity Program.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

The ideal candidate would possess:

1. One year of experience interpreting and applying rules and regulations of the Temporary Assistance for Needy Families (TANF) Program.

2. One year of experience compiling and interpreting reports through the WORKS System.

3. One year of experience using CARES.

4. One year of experience using Microsoft Office Suite Word to create documents and reports and Excel to create spreadsheets and/or G Suite Google Docs and Sheets.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to: Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 137, Baltimore, Maryland 21201.

If additional information is required, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-0882. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. If you have questions concerning the recruitment process for this position, please call 410-767-7414.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

All mailed documents must include the applicant's name and job number and must be received by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

TTY Users: call via Maryland Relay.