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HUMAN SERVICE SPECIALIST IV

QUALITY CONTROL ANALYST

Recruitment #20-001905-0002

Introduction

THIS RECRUITMENT IS LIMITED TO DEPARTMENT OF HUMAN SERVICES EMPLOYEES.

GRADE

15

Main Purpose of Job

This position serves a Quality Control Analyst responsible for conducting field audits, investigate, analyze and evaluate cases processed by Family Investment Case Managers and reviewed by Family Investment Supervisors in order to: 1. Report to Family Investment Administration (FIA) leadership at the Local Departments of Social Services; FIA Central leadership, Maryland legislative leadership and Federal officials in the United States Department of Agriculture about the accuracy and timeliness of benefit processing. 2. Identify corrective action(s) needed to prevent future errors. 3. Ensure that the State is in compliance with Federal, State and Local policies and directives in the administration of all Family Investment programs. The QC Analyst requires the ability to work independently, expert knowledge of the Food Supplement Program policy and procedures; expert knowledge of the Temporary Cash Assistance Program policy and excellent written and verbal communications skills. Travel throughout the state and overnight stays are to be expected.

MINIMUM QUALIFICATIONS

Education: A bachelor’s degree from an accredited college or university.

Experience: Three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field may be substituted at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications and Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education.

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Two years experience in determining eligibility for Food Supplement and Temporary Cash Assistance benefit programs. 

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Experience determining eligibility as a Family Investment Specialist.

Experience with and knowledge of all Family Investment programs.

Experience and use of personal computer software such as Word, Excel, Access, PowerPoint, WebEx, etc.

One year experience with mainframe computer Client Automated Resource and Eligibility (CARES), Maryland Health Connection (MHC), Electronic Case Management System (ECMS), FILENET, State Verification Exchange System (SVES), Maryland Medicaid Information System (MMIS), Maryland Automated Benefits System (MABS), Service Access Information Link (SAIL), etc.

Excellent written and oral communication skills.

LIMITATIONS ON SELECTION

LIMITED TO DEPARTMENT OF HUMAN SERVICES EMPLOYEES.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.

 

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date.  Resumes will NOT be accepted in lieu of completing the application.

 

 If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-0882.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

 

If you have any questions concerning the recruitment process for this position, please call 410-767-7414. 

 

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.

 

People with disabilities and bilingual applicants are encouraged to apply.

 

We thank our Veterans for their service to our country, and encourage them to apply.

 

TTY Users: call via Maryland Relay