ADMINISTRATIVE SPECIALIST III

The Maryland State Retirement Agency is the administrator of the Maryland State Retirement and Pension System (“System”). The System is a qualified defined benefit retirement plan providing retirement, disability, and death benefits to over 400,000 members, retirees, and beneficiaries. The System’s members include State employees, teachers of all County schools within Maryland, correctional officers, State Police officers, judges, legislators, and employees of local governments that elect to participate in the System.

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120 East Baltimore Street

Baltimore, MD 21202

The main purpose of this position is to prepare and review various retirement deduction worksheets; review Power of Attorney documents for legal sufficiency, prepare batches for submission to data entry, review and enter retiree address changes, and review income tax withholding forms submitted by retirees. This position reviews incoming requests for completeness and accuracy, returns deficient forms to members, and prepares correspondence to members to facilitate/complete their requests. This position is also responsible for maintaining various tracking logs used by the Section to measure productivity and backlogs to assist the Section in meeting performance goals.

This Administrative Specialist III position works as part of the Retirement File Maintenance team in the Data Control Unit of the Benefit Administration Division. The position is primarily responsible for making timely and accurate updates to payment records related to retirees of the Maryland State Retirement and Pension System. Updates to these payment records involve changes to a retiree’s deductions for health insurance premiums, federal and Maryland state tax withholdings, employee organization dues, etc. In completion of these duties this position will work with:

 

• Employers and external organizations to collect data files to update deductions to be withheld from retiree’s monthly benefits,
• Staff in the Agency’s Information Systems Division to get these data files updated into the Agency’s computer system, and
• Staff in the Agency’s Member Services Unit to resolve customer service issues related to retiree deductions,
• Retirees to solve customer service issues.

 

The incumbent in this position must possess the following skills to be successful in this role:

 

• Excellent attention to details;
• Strong problem-solving skills;
• Excellent organization and time management skills;
• Strong communication skills; and
• A passion to provide excellent customer service.

 

Education: Completion of 60 credit hours at an accredited college or university.

Experience: Two years of experience in administrative or professional work.

Notes:

1. Candidates may substitute experience as defined above at the rate of one year experience for 30 credit hours of education for up to 60 credit hours of the required education.

2. Candidates may substitute a Bachelor’s degree from an accredited college or university for the required education and experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required education and experience.

A Bachelor’s degree from an accredited college or university.

Demonstrated proficiency with the Microsoft suite of products (Outlook, Word, Excel, and Teams).

Have at least 2 years of experience in using the Microsoft Suite of products (Outlook, Word, Excel, and Teams).

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

Due to the confidential nature of the work, selected candidates must undergo and pass a background check.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

 For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.