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Coordination of Care Program Manager

Recruitment #20-002586-0058




MDH Behavioral Health Administration

Clinical Services Division, Office of Treatment Services

55 Wade Avenue, Catonsville MD 21228

Main Purpose of Job

The Statewide Care Coordination initiative provides linkages to community recovery resources for high-risk/high-cost individuals that utilize publicly funded substance abuse disorder treatment resources in an effort to ensure linkages to community services that promote recovery and wellness. The Program Manager for Statewide Care Coordination Services oversees a system of approximately 70 State Care Coordinators annually funded with over $2.5 million.

The Coordination of Care Program Manager within the Clinical Services Division, Office of Treatment Services of the Behavioral Health Administration is responsible for monitoring the Statewide Care Coordination service delivery system, establishing reporting standards, monitoring adherence with conditions of awards, establishing regional priorities for State Care Coordination services, and consults with senior management and administrative officials regarding policies, assisting with special projects, and providing administrative support to the Office of Treatment Services unit. This position also identifies trends, researches, compiles, and interprets data that includes, but is not limited to State Care Coordination enrollment, admission, and discharge data.

The Coordination of Care Program Manager is also responsible for monitoring the competitive solicitation and procurement of Targeted Case Management (TCM) vendors by the local Core Service Agency (CSA) or Local Behavioral Health Authority (LBHA) to ensure adherence to COMAR 10.09.45 and the TCM Medicaid State Plan Amendment (SPA). This Program Manager also participates in the local proposal review committee, as requested, provides technical assistance to TCM vendors and the local jurisdictions, and liaises with the Medicaid, Behavioral Health Unit and the Department's Administrative Service Organization (ASO) to facilitate provider enrollment as a Medicaid TCM provider and registration with the ASO. This manager collaborates and intervenes with local jurisdictions in order to facilitate a seamless transition of services between TCM vendors and to ensure continuity of care for TCM service recipients in the course of the transition. This staff member maintains a system to track timelines for reissuance of the competitive solicitation of TCM vendors by local jurisdictions. The SCC PM assists the CSA and LBHA in analyzing and assessing needed capacity for TCM within the local jurisdictions.


Education: A Bachelor's degree from an accredited college or university.

Experience: Four years of experience in administrative staff or professional work.

Notes: 1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.


The desired candidate should possess professional/administrative experience working in the areas of mental health and substance use interventions, as well as experience using data and analyzing reports from Electronic Health Records (EHR) or Electronic Medical Records (EMR).


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.