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ADMINISTRATOR II

Manager, Benefits Processing Retirement Unit

Recruitment #20-002587-0030

Introduction

The Maryland State Retirement Agency is the administrator of the Maryland State Retirement and Pension System (“System”). The System is a qualified defined benefit retirement plan providing retirement, disability, and death benefits to over 400,000 members, retirees, and beneficiaries. The System’s members include State employees, teachers of all County schools within Maryland, correctional officers, State Police officers, judges, legislators, and employees of local governments that elect to participate in the System. 

The Agency is recruiting to fill an Administrator II position (Manager, Benefits Processing Retirement Unit) within the Benefits Processing Unit of the Benefit Administration Division. 

GRADE

17

LOCATION OF POSITION

120 East Baltimore Street

Baltimore, Maryland 21202

Main Purpose of Job

This Administrator II position serves as a manager within the Benefits Processing Unit of the Benefit Administration Division, providing direct supervision to three supervisors.

The Administrator II must possess the following skills to be successful in this role:

  • excellent math skills;
  • strong problem-solving skills;
  • excellent organization and time management skills; 
  • strong leadership skills; and 
  • excellent communication skills. 

POSITION DUTIES

This position manages three separate teams and provides direct supervision to three supervisors who are responsible for a total of twelve employees. The three teams under the direction of this position are:     

1.    Estimate Processing team;

2.    Retirement Processing team; and

3.    Revisions team. 

These teams each serve an important role in providing customer service to the members and retirees of the System. The Estimate Processing team handles around 15,000 requests annually from members who are asking the question “If I retire on a specific date, what is my estimated monthly benefit from the System.” The Retirement Processing team handles around 6,000 requests annually from members who have made the decision to retire, selected their retirement date and want to start receiving their monthly benefits. The Revisions team handles hundreds of instances annually where after a member has retired, the amount of their monthly benefit must be revised due to changes in information related to their retirement account. All of these teams operate in a high volume, fast paced environment with deadlines that must be met each month.  

The Administrator II is responsible for ensuring the smooth operations of all three of the teams. Utilizing databases which track the work, the Administrator II identifies backlogs and productivity issues and shifts resources as needed to meet deadlines and provide excellent customer service to members of the System. This position is responsible for hiring, training, and performance evaluating of all staff within the three teams.  This is a “hands on” position.

The Administrator II is required to become a technical expert in the work of all three of the teams. This work involves determining whether a member is eligible to retire, determining whether a member’s account has the correct amount of service credit as supported by their work history, calculating a member’s average final compensation, projecting additional service credit that will be earned prior to retirement, and numerous other calculations and determinations.

The Administrator II is expected to “roll up their sleeves” and assist the supervisors and staff to get the job done with a “no excuses” attitude. The Administrator II also frequently interacts over the telephone and via email with internal customers throughout the Agency and also frequently interacts with external customers (participating employers, members, and retirees) to resolve issues related to estimates, retirements, and revisions.

MINIMUM QUALIFICATIONS

Education: A Bachelor's degree from an accredited college or university.

Experience: Four years of experience in administrative staff or professional work.

Notes:

1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required general experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.

DESIRED OR PREFERRED QUALIFICATIONS

Two years of experience leading or supervising employees.

Two years of experience working in a defined benefit, defined contribution plan, or similar financial services environment (e.g. banking, insurance, health benefits, or investments).  

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the minimum for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.  This list will be used by the hiring agency to select employees. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. 

Due to the confidential nature of the work, selected candidates must undergo and pass a background check.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred.  If online access is not available, you may mail a paper application and supplemental questionnaire (if applicable) to:

DBM Recruitment & Examination Department

301 West Preston Street, Room 608

Baltimore, MD 21201

All mailed documents must include the applicant's name and the job number and must be received by the closing date.  Resumes will NOT be accepted in lieu of completing the application.

If you have any questions concerning the recruitment process for this position, please email application.help@maryland.gov

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.  People with disabilities and bilingual candidates are encouraged to apply. 

We thank our Veterans for their service to our country, and encourage them to apply.     




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