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Supervisor, Information Analysis & Monitoring Unit

Recruitment #20-002588-0028




MDH, Office of Eligibility Services, Eligibility Policy and Monitoring Unit, Baltimore, MD  21201

Main Purpose of Job

This position will direct technical and information technology projects within the Office of Eligibility Services (OES).   This position will be responsible for directing all internal IT projects initiated and implemented within and on behalf of the OES.  This includes design, development, testing, implementation and maintenance of the systems in support of Quality Assurance activities. This includes internal and change management process; data analysis for federal and state audits; and security and access controls. This position will also monitor and react to changes in federal and state health care policy, operations and systems and its impact to Medicaid eligibility to ensure that quality and timeliness of eligibility processes are provided in a cost-effective manner.  

This position will provide technical assistance to OES for automated and sampled reviews of the eligibility determinations performed by the Department of Human Services and Local Health Department staff. This position will also analyze data files from data matches as well sampled case actions.

This position will supervise the Information Technology Functional Analyst Lead and two IT Functional Analyst II positions, coordinating their work, including: systems analysis and programming, technical support, data base management, quality assurance, networks, information services, technical staff support or computer operations to support OES, in accordance with applicable laws, rules, regulations, policies and procedures.


Education: A Bachelor's degree from an accredited college or university.

Experience: Five years of experience in administrative staff or professional work. One year of this experience must have involved one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procedures.


Notes:1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required general experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.


The desired candidate should have:

- experience with training of staff in automated procedures (ex: writing stored procedure code).

- experience with Structured Query Language as a data repository and for data analysis of disparate sets of data.

- experience with design of web-based solutions for data collections and data delivery.

- experience with State systems such as CARES, MMIS and Maryland Health Connection.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.



Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment.  No postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.