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POLICE COMMUNICATIONS OPERATOR I

Recruitment #20-002703-0002

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Introduction

Shifts are subject to change based on the needs of the agency with hours 12:00-8:00AM, 8:00-4:00PM, and 4:00-12:00AM. Work schedules will include working weekends and holidays. This is an Essential Position (ex: Inclement weather or State of Emergency, you will be required to work as scheduled).

GRADE

11

LOCATION OF POSITION

2323 W. Joppa Road   Lutherville, MD 21093

Main Purpose of Job

The main purpose of this position is to monitor the status of offender enrolled in the home detention program through use of computer equipment, interface with multiple data files, direct telephone contact with offenders and their families, and radio communication with staff involved in field duties. Secondary duties involve supporting the Department of Public Safety and Correctional Services by answering after hours telephone calls, taking serious incident reports from correctional facilities, making emergency notifications, and assisting the media in contacting various public information officers.

POSITION DUTIES

Inputs offender personal and schedule data into computers.
Ensures all data is up‑to‑date and performs reconciliation as necessary.   
Processes all violations and conducts follow‑up.                
Telephones offenders and family members for status updates.   
Back‑ups computer system.               
Performs computer maintenance tune‑ups.   
Briefs oncoming PCO's to ensure workflow continuity.
Interfaces with field personnel through mobile communications.  
Records communications on logs and ensures communications are in accordance with F.C.C. regulations and police practice.  
Ensures response of allied police and medical personnel in emergency situations.

MINIMUM QUALIFICATIONS

Education: Graduation from a standard high school or possession of a State high school equivalence certificate. Experience: None

Note:  Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Operations Specialist classifications or Signal Corps, Cyberspace Support, or Communications specialty codes in the communications field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preferred Qualifications


1) Experience researching criminal history information using databases such as NCIC, CJIS and OBSCIS? 
2) Experience inputting offender personal data and scheduling into data systems?

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SPECIAL REQUIREMENTS

1. Applicants may be subject to an extensive background investigation prior to appointment.
2. Employees in this classification will be required to provide a telephone number at which they can be reached.

SELECTION PROCESS

Only candidates who meet the minimum qualifications will be considered for this classification. Therefore, it is essential that you provide complete and accurate information on your application. Successful candidates will be placed on the Eligible List categorized as BEST QUALIFIED, BETTER QUALIFIED or QUALIFIED and remain eligible for consideration for at least one year from the date of examination. The list will be used by the hiring manager to select employees.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Report all experience and education that is related to this position. Applicants may be given a physical examination and will be subject to an interview, background investigation, polygraph examination and substance abuse testing.

BENEFITS

FURTHER INSTRUCTIONS

To submit qualifying documents; the preferred method is to upload them using the "other" tab on the online application. However, if you’re unable to upload your documents, please fax requested information only to 410-585-0570 (providing a cover sheet with your contact information, recruitment name, recruitment number and the number of pages faxed). We will not consider information submitted after the closing date of this announcement. 

Resumes will NOT be accepted in lieu of completing the online or paper application. 

Online applications are STRONGLY recommended; if you do not have internet access, please mail your application by the closing date to: 

HRSD-Recruitment & Examination 
ATTN: Jada Newman 
300 E. Joppa Road Towson, Maryland 21286 

For questions or more information, please call 410-339-3288. 
TTY Users: call via Maryland Relay 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.



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