HUMAN SERVICE ADMINISTRATOR II

18

Maryland Department of Human Services

Family Investment Administration

311 W. Saratoga Street

Baltimore MD 21201

This position serves as Assistant Director for the Bureau of Program Evaluation (BPE). The Department of Human Services (DHS), Family Investment Administration (FIA) observes a multifaceted Program Compliance Operation (PCO) to ensure that public assistance programs are administered in accordance with related laws and regulations. The PCO consists of three primary elements including Food Stamp Management Evaluation (FSME) reviews; Temporary Cash Assistance (TCA) payment accuracy reviews; as well as Program Integrity Education. BPE is responsible for carrying out this work. BPE also evaluates the TCA program Work Participation Rate while monitoring the execution of various tasks including the disposition of Child Support Alerts, PARIS Alerts, New Hire Alerts; and SVES Prison Match clearances by Local Departments of Social Services (LDSSs). 

Oversees the development and implementation Payment Accuracy Review plans. Works with BPE Director, FIA leadership, and appropriate federal agencies to identify annual target review areas for TCA and SNAP. Manages FSME and TCA Payment accuracy review schedules. Oversees BPE staff conducting reviews at Local Department of Social Services offices. Creates and oversees implementation of strategies to improve program compliance. Uses program administrative data and payment accuracy review to identify issues leading to payment errors and other compliance issues. Work with FIA Office of Policy to update policies as necessary to mitigate SNAP and TCA payment errors.

Serves as a lead point of contact for federal agencies during their monitoring of SNAP and TCA programs. Develops and oversees implementation of Program Integrity Education for recipients and employees. Consults with the Office of Inspector General, will develop programs to educate employees and recipients regarding public assistance fraud. Manages relationship with stakeholders. serves as a liaison between FIA central office and LDSS Directors and Assistant Directors on matters related to program compliance. Interacts with federal agencies including but not limited to USDA and DHHS. The PBE Assistant Director will draft correspondences with the target audiences, coordinate and lead meetings, and manage inquiries from the stakeholders.

Applicants must meet all minimum (AND SELECTIVE; see next section) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

EDUCATION: Possession of a bachelor’s degree from an accredited four-year college or university.

EXPERIENCE: Seven years experience in administrative, professional or technical work, two years of which must have involved supervision of other employees or exercising responsibility for program development.

NOTES:

1. Applicants may substitute education at the graduate level at an accredited college or university at the rate of 30 semester hours on a year-for-year basis for a maximum of two years of the required general experience.

2. Experience in a human service program may be substituted on a year-for-year basis for the required four years of college education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, two (2) years of which must have been in an administrative supervisory or consultative capacity. 

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Two years of experience with the administration or implementation of public assistance programs including but not limited to: Supplemental Nutrition Assistance Program, Temporary Assistance for Needy Families, Medicaid, Refugee Cash Assistance or Low Income Heat and Energy Assistance Program.

(Please indicate the public assistance program(s) where you gained any applicable experience on your application. Please include specific job duties relating to the administration or implementation of the public assistance program.)

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Possession of a Bachelor's degree in one of the following: Accounting, Business, Finance, Public Administration or a related field.

One year of experience with the administration or implementation of publicly-funded programs.

One year of experience with conducting quality assurance or compliance reviews.

Strong writing skills.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. 

You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire. 

STATE OF MARYLAND BENEFITS

The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 134, Baltimore, Maryland 21201. All mailed documents must include the applicant's name and the job number and must be received by 5 P.M on the closing date. 

Resumes will NOT be accepted in lieu of completing the application.   

Please upload any requested supporting documentation. Resumes are not required. If you are unable to upload, please fax the requested information to 410-333-0882.  Only additional materials that are requested will be accepted for this recruitment.

If you have any questions concerning the recruitment process for this position, please call 410-767-7414. TTY Users: please call via Maryland Relay.    

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.   

People with disabilities and bilingual applicants are encouraged to apply.  

We thank our Veterans for their service to our country and encourage them to apply.