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Deputy Chief, Continuous Quality Improvement (CQI)

Recruitment #20-002942-0006


This position is limited to current employees of the Maryland Department of Health's Prevention and Health Promotion Administration only.




MDH/Prevention and Health Promotion Administration/Infectious Disease Prevention and Health Services Bureau, Center for Maryland AIDS Drug Assistance Program, Baltimore, Maryland

Main Purpose of Job

The Maryland Department of Health's (MDH) Prevention and Health Promotion Administration 's (PHPA) mission is to protect, promote and improve the health and well-being of all Marylanders and their families through provision of public health leadership and community-based public health efforts, in partnership with local health departments, providers, community-based organizations, and public and private sector agencies, with special attention to at-risk and vulnerable populations. The Infectious Disease Prevention and Health Services Bureau (IDPHSB) within PHPA is dedicated to improving the health of Marylanders by reducing the transmission of infectious diseases and helping impacted persons live longer, healthier lives. The Bureau works in partnership with local health departments, providers, community-based organizations, and public and private sector agencies to provide public health leadership in the prevention, control, monitoring, and treatment of infectious diseases. 

The Center for the Maryland AIDS Drug Assistance Program (MADAP) is the Bureau's only Center that provides direct client services to Maryland residents. The Center helps HIV-infected residents with a low-to-moderate level of income receive assistance to purchase the medications they need to treat HIV. The Center also helps residents by making health insurance premium payments (as a third-party payer), in order to purchase health and prescription insurance plans. 

The Center covers co-pays, deductibles and co-insurance associated with the client's medications. The Center also operates expedited and temporary assistance for people who are living with HIV and have an immediate need for HIV medications. The Center's principal goals are to improve access to HIV medications; increase adherence to medication regiments; help clients monitor their progress in taking their medications; and, educate clients with respect to the health insurance environment. MADAP is a state-wide program funded through the federal Ryan White Part B CARE Act's ADAP Earmark funds; drug manufacturer's 340-B drug rebates; and, the AIDS Crisis Task Force's negotiated sub-rebates, based on utilization on behalf of all 58 ADAPs from across the United States. 

This position will coordinate a continuous quality improvement system for MADAP. Specifically, this position will ensure accessibility; compliance with state and federal regulations; and, compliance with MADAP's policies and procedures. Additionally, this position will ensure that performance management and quality improvement programs are developed and managed by using a data-driven focus that sets priorities for improvements aligned to ongoing strategic priorities. 

Furthermore, this position will ensure that center-wide performance management, as well as quality improvement and assurance initiatives, are focused and aligned on improving operational and program efficiencies and effectiveness. Finally, this position will participate in organizational strategic planning and provide leadership for performance management and quality improvement policy development, as well as the improvement of essential Center functions and the evaluation of impact that system improvements have on client access to medication and health insurance.


Education: Possession of a Bachelor’s degree from an accredited college or university in Nursing, Social Work, Psychology, Education, Counseling, or a related field. 

Experience: Six years of professional experience in health services, three of which must have been in professional clinical or administrative services in areas other than Mental Health, Developmental Disabilities or Addictions, and three of which must have been at the managerial or supervisory level. 

Notes: 1. Applicants may substitute a Master’s or Doctoral degree in a health or human services field for up to two years of the required general experience. 

2. A Bachelor’s degree from an accredited college or university in another field, plus an additional year of professional experience in health services, may be substituted for the specific degree. 

3. Candidates may substitute U.S. Armed Forces military service experience as a Commissioned Officer in Health Care Administration classifications or Health Services Administration specialty codes in the health related field of work, on a year-for-year basis, for the required experience and education.


The desired candidate should have experience managing databases and systems, in order to ensure regulatory compliance with State and federal guidelines. He/she should also have experience directing quality assurance activities, in order to ensure compliance with federal and State guidance and regulations.


This position is limited to current employees of the Maryland Department of Health's Prevention and Health Promotion Administration only.


Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application, based on your education, training and experience, as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. 

Please report all related education, experience, dates, and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this, or other, State agencies.



Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment.  No postmarks will be accepted.

If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to, 410-333-5689. Only additional materials which are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division, at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service, at 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.