Skip to Main Content

Powered by JobAps

JOB SERVICE SPECIALIST II

Recruitment #20-003210-0003

Introduction

This is a position-specific recruitment for the Department of Labor.  The resulting eligible list will be used to fill current and future vacancies throughout the State of Maryland. Anyone wishing to apply for future consideration at other locations must apply to this recruitment. The resulting eligible list will expire one year after the closing date of the announcement..

GRADE

ASTD11

LOCATION OF POSITION

Please select all of the areas you are willing to work on your application. 

Allegany
Anne Arundel
Baltimore City
Baltimore County
Calvert
Caroline
Carroll
Cecil
Charles
Dorchester
Frederick
Garrett
Harford
Howard
Kent
Montgomery
Prince George's
Queen Anne's
Somerset
St. Mary's
Talbot
Washington County
Wicomico
Worcester

Main Purpose of Job

Responsible for conducting interviews with persons seeking employment and for providing assistance to employers needing qualified personnel to fill vacancies. Work with employers and job seekers to address their employment needs by providing the highest level of services that will support the economic stability of the labor force, businesses and the community.

POSITION DUTIES

Provides services to job seekers to expedite their entry into employment by:

Interviewing job seekers to assess skills and needs using the automated system to complete, review and update customer registration; Conducting orientations for job seekers to provide an overview of available services; Identifying potential job matches of job seeker skills with job qualifications; Referring qualified job seekers to job openings by utilizing the automated system; Assisting customers by demonstrating the usage of self-service resources; Developing job openings by making promotional telephone calls to market job seeker skills; Sharing labor market information with customers to enable informed decisions on labor trends and economic conditions by using appropriate resource materials and automated systems;         Referring job seekers to training and/or supportive services to improve their job readiness by utilizing community, training and educational resources.

Provides services to businesses to fill their personnel needs by:

Referring qualified job seekers to job openings utilizing the automated system to identify potential job matches of job seeker skills with job qualifications to fill business staffing needs; Inputting job orders into the automated system according to employer specifications; Verifying job order status by telephone, fax, or other means, and updating jobs order in the automated system; Providing labor market information to customers to enable informed decisions on labor trends and economic conditions by using appropriate resource materials and automated systems.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience in the field of workforce development, taking job orders, conducting job-ready interviews, registering job applicants, verifying job referrals, conducting vocational placements, performing unemployment adjudications, or appraising job applicants for employability.

Notes:

1. Candidates may substitute education at an accredited college or university, at the rate of thirty credit hours for each year of the required experience.

2. Candidates may substitute active duty military recruiting experience or career counseling experience on a year-by-year basis for the required education.

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Two years of customer service experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Bilingual communication skills.

Case management experience.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date with the exception of a foreign degree evaluation (if applicable). Your application may be approved pending receipt of the evaluation. Successful candidates may be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

EXAMINATION PROCESS

Your application is part of the examination process. The examination will consist of a rating of your education, training, and experience related to the requirements of this position. The rating will be based on the information provided on your application. Therefore, it is important that you provide all the experience and education that is related to this position completely and accurately. Verifiable volunteer experience will be considered. Please include it on your application, if applicable. This recruitment does not require any additional materials to be uploaded with the exception of a foreign degree evaluation (if applicable). Please do not submit unsolicited documentation (resumes, transcripts, cover letters, etc.). Resumes will not be accepted in lieu of completing the application. You will be required to complete a supplemental questionnaire.

BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. If online access is unavailable, you may submit a paper application to:

Department of Labor
Office of Administration
1100 N. Eutaw Street, Room 101
Baltimore, MD 21201

Faxed or e-mailed applications will not be accepted. Please do not submit unsolicited documentation (resumes, transcripts, cover letters, etc.).

Specific inquiries regarding this recruitment can be directed to Erin Alston at erin.alston1@maryland.gov

TTY Users: call via Maryland Relay.

We thank our Veterans for their service to our country, and encourage them to apply.

Bilingual applicants are encouraged to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.