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Recruitment #20-004409-0010


The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law.  Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly.  Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.  

The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms.  The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.  Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law.  The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.   




Baltimore City


The Maryland Insurance Administration is recruiting to fill the position of Computer Information Services Specialist II. This position performs technical support for MIA end users by answering technical support telephone calls, logging problem tickets in E-Helpdesk system, troubleshooting hardware and software issues and resolving problems with computers, peripherals and wireless devices.  The CISS II will develop new images for MIA workstations, install new images, configure and deploy computers, provide administration and technical support for mobile devices (iPhones and iPad’s); create and deploy applications and security patches using server based automated tools (Zenworks); and identify and deploy appropriate security patches to desktop and laptop computers


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience evaluating, implementing and maintaining personal computer hardware and software.

Note: 1.  Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications may be substituted on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.


The ideal candidate will have experience:

• Answering Help Desk calls and providing technical support;
• Designing, testing, debugging and maintaining hardware specific Image files using Zenworks Imaging or other Imaging software program.
• Installing and configuring peripheral devices (printers, scanners, multi-function copiers, etc).
• Configuring and deploying mobile devices (tablets, smartphones).
• Creating and administering Active Directory and eDirectory accounts and permissions.
• Utilizing Zenworks or other software distribution/patch management tools.


Applicants who meet the minimum qualifications will be evaluated.  The evaluation may consist of a rating of your application based on your education, training and experience as they relate to the requirements of the position.  It is essential that you provide complete and accurate information on your application.  Please report all related education, experience, dates and hours of work.  For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service may be required prior to hire.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Applicants meeting the minimum qualifications will be placed on the Eligible List categorized as BEST QUALIFIED, BETTER QUALIFIED or QUALIFIED and remain eligible for consideration for at least one year from the date of examination.



Please contact: for additional information concerning this recruitment. Online applications are strongly preferred.  If you are unable to apply online, you may submit an application by mail.  The paper application must be received by close of business, on the closing date for the recruitment.  Postmarks will not be accepted.  Incorrect application forms will not be accepted.

Applications may be mailed to: Maryland Insurance Administration, Human Resources Division, 200 St. Paul Place, Suite 2700, Baltimore, Maryland 21202.

TTY Users call Maryland Relay Service at 1-800-735-2258.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.   

People with disabilities and bilingual candidates are encouraged to apply.  

We thank our Veterans for their service to our country, and encourage them to apply.