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COMPUTER NETWORK SPECIALIST II

Recruitment #20-004413-0004

Introduction

The Department of Information Technology (DoIT) was created by 2008 legislation in an effort to consolidate state agency information technology functions and policies into one department; elevating the department to one that reports directly to the Governor.

In addition to its larger statewide role, the Department of Information Technology manages Information Technology and Telecommunication services within the agency itself and provides support to state agencies, the Executive Office of the Governor, the Governor’s coordinating offices, and a variety of independent agencies within the Executive Branch.

Striving to provide the highest level of customer service to its internal and external customers, the Department of Information Technology supports Maryland’s agencies and commissions through its leadership and strategic direction for Information Technology and Telecommunications, establishing a long range, target technology architecture, encouraging cross agency collaboration and advocating best practices for operations and project management.

GRADE

17

LOCATION OF POSITION

Department of Information Technology (DoIT) - Two Positions

100 Community Place, Crownsville, MD

and

5401 Rue Saint Lo Drive, Reisterstown, MD

Main Purpose of Job

This position will provide professional and courteous technical support to state agencies supported by the Dept. of Information Technology (DoIT).

Responsibilities include performance of work planning, integration, and maintenance of software and hardware for local or wide area computer networks. This may include installation of applications software and customization as required, creation of user accounts and management of account privileges, providing user support, and the installation and maintenance of network hardware such as printers, scanners or other networked devices.

Work is performed in normal office settings and at users' work sites. When at users' sites, the work may involve exposure to electrical wires and outlets, and safety procedures must be strictly followed. The work may require moving computers and printers weighing up to 40 pounds.

This position may qualify you to receive up to $20,000 towards you (or your child’s) Student Loan Debt
through the Maryland SMARTWORK program. Click here for more information.

POSITION DUTIES

Providing user support (Break/Fix)  

Installation, deployment, and maintenance of hardware for users  

Installation of applications software and customization as required.

Maintenance of critical software for user support (Anti-Virus, Encryption software, etc.).

Creation of user accounts and management of account privileges.

Training of users in software and hardware.

Installation and maintenance of network hardware such as printers, scanners or other networked devices.  

MINIMUM QUALIFICATIONS

Education: Bachelor's degree in computer information technology, management information systems, or other information technology related field, to include course work in local or wide area computer networks, from an accredited college or university.

Experience: One year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks.

Notes: 1. Candidates may substitute completion of high school or high school equivalency certificate and eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software for the required education.

 2. Candidates may substitute completion of high school or high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the required education.

3. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the required education.

4. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

Our Preferred Candidate will have:  

Network administration experience,

IT Service management and support experience with ServiceNow,

Familiarity with Bomgar for remote user support,

Experience creating and managing user profiles with ADManager,

Application installation and imaging experience through Dell Image Assist Systems,

Extensive knowledge with installation and configuration of personal computers, phones and printers.

SPECIAL REQUIREMENTS

Employees in this classification may be subject to a rotating on call status, 24 hours a day and, therefore, will be required to provide the employer with a telephone number where they can be reached.  

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. 

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

Successful candidates will be placed on the employment (eligible list for at least one year).

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: 

Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201

Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

Resumes will NOT be accepted in lieu of completing the on-line or paper application. 

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service needs to be provided before hire. 

We thank our Veterans for their service to our country and encourage them to apply. People with disabilities and bilingual candidates are also encouraged to apply. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.  

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to: