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IT SYSTEMS TECHNICAL SPECIALIST

SENIOR NETWORK ENGINEER

Recruitment #20-004488-0002

GRADE

19

LOCATION OF POSITION

MARYLAND DEPARTMENT OF HUMAN SERVICES

Office of Technology for Human Services

311 W. Saratoga Street

Baltimore MD 21201

POSITION DUTIES

The primary function for this IT Systems Technical Specialist (ITSTS) is network planning, network designing and developing network improvements for 100 locations across the state. This position serves as the Senior Network Engineer that responsible for providing the highest level of technical expertise for the Office of Technology for Human Services (OTHS) enterprise network and communication infrastructure to ensure 99.9% network availability statewide.

The job includes performing in-depth network analysis to ensure compatibility between the existing systems and new ones (e.g. MDTHINK). The Senior Network Engineer is responsible for developing, monitoring, implementation, maintenance, and troubleshooting network infrastructure activities across the enterprise. The Senior Network Engineer (SNE) also provides technical advice and guidance to other technical staff within DHS and recommends solutions for projects with other stakeholders (e.g. other state agencies, federal agencies and county governments). Furthermore, the SNE analyses and designs projects involving DHS network security systems such as firewalls, Intrusion Detection System (IDS), and Virtual Private Network (VPN) systems.

Additionally, this position ensures the continual provision of excellent customer service to promote and support the use of technology that enables productivity, and further enhances the level of customer satisfaction.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

EDUCATION: Bachelor’s degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology.

EXPERIENCE: Three years of experience designing, developing, testing, implementing AND maintaining application, communication, database or operating systems software. (Candidates must show in their application materials that they possess experience in ALL of the areas stated above to meet the minimum experience qualification.)

NOTES:

1. Graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology may be substituted for the required education.

 2. Graduation from an accredited high school or possession of a high school equivalency certificate and one additional year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software may be substituted for the required education.

 3. Experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages may be substituted for high school education on a year- for-year basis.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Two years of experience in network architecture design, implementation, management, and troubleshooting.

Possession of a CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional)certification.

One year of design and deployment experience in MPLS (Multi-Protocol Label Switching), BGP (Border Gateway Protocol), EIGRP (Enhanced Interior Gateway Routing Protocol), or SDWAN (Software Defined Networking).

Advanced expertise with routers, switches, firewalls, remote access and wireless systems.  

Expertise in network performance monitoring tools.

Hands-on experience with DNS, URL filtering, content filtering, and IP addressing.

Working knowledge of VoIP. Strong experience with network documentation using Visio, Word, Excel and PowerPoint.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.   

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.

You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.    

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 134, Baltimore, Maryland 21201. All mailed documents must include the applicant's name and the job number and must be received by 5 P.M on the closing date. 

Resumes will NOT be accepted in lieu of completing the application.   

Please upload any requested supporting documentation. Resumes are not required. If you are unable to upload, please fax the requested information to 410-333-0882.  Only additional materials that are requested will be accepted for this recruitment.

If you have any questions concerning the recruitment process for this position, please call 410-767-7414. TTY Users: please call via Maryland Relay.    

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.   

People with disabilities and bilingual applicants are encouraged to apply.  

We thank our Veterans for their service to our country and encourage them to apply.




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