IT FUNCTIONAL ANALYST II

An IT Functional Analyst II is the full performance level or work providing problem analysis and ongoing user support, coordinating system development, implementation, and training users on the functionality of applications for agency or statewide systems.

This Position-Specific (IT Functional Analyst II) Internal Recruitment is designated for the Employee Benefits Division of the Department of Budget and Management employees only. This vacant position is available within our Employee Benefits Division “Systems Support Group”.

301 W. Preston Street, Room 510

Baltimore, MD. 21201

This position will work closely with vendors and partners to produce various benefit reports and files, work with Shared Services to learn Workday Benefits as a Functional Analyst dedicated to the Employee Benefits Division. Will be learning the BAS, generate eligibility files, generate claims eligibility audit files, Ad Hoc reporting, and Open Enrollment activities.

Reviews vendor error/ reconciliation files and takes corrective action.

Develops, reviews, and updates application documentation and training materials to ensure that information is accurate, relevant, and user friendly.

Oversees the Mojo Ticketing System, monitoring and assigning tickets to appropriate personnel as well as creating reports that show the different stages of the ticket process.

Performs problem analysis to provide appropriate and timely corrective action when agency user operations are adversely impacted by application systems malfunction or error.

Monitors migration of new and revised applications through user acceptance and production regions to ensure adequate pre-production test planning and execution within established procedures.

Acts as liaison with the Shared Services team and EBD.

Other duties as assigned.

Education: Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems.

Experience: One year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.

Notes:

1. Graduation from an accredited high school or possession of a high school equivalency certificate and two additional years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms may be substituted for the required education.

 2. Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted on a year-for-year basis for a high school education.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

Master’s Degree from an accredited College or University.

Intermediate to Advanced User skills in Excel and database management.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to:

Department of Budget and Management, Recruitment and Examination Division,

301 W. Preston St., 6th Floor, Room 608

Baltimore, MD 21201

Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.