Employee Benefits Specialist II

The Employee Benefits Division of the Department of Budget and Management, a State agency, has a permanent full time position available for an Employee Benefits Specialist II within our System Support Unit.

14

301 W. Preston Street, Room 510

Baltimore, MD. 21201

An Employee Benefits Specialist II has some experience of professional HR work in the Employee Benefits Division. The incumbent will perform specialized enrollment work and handle claims resolution and incoming phone calls from participants in the State of Maryland’s Employee and Retiree Health and Welfare Benefits Program (the Program).

Reviews and processes benefits events in the Statewide Personnel System (Workday) and conduct appropriate research to address benefits eligibility questions; Approve or reject events in Workday in accordance with benefits policy; Exercising tact and diplomacy, at times may handle telephone inquiries in a high-volume call center, customer-oriented environment;

Learn the SPS Help Desk ticketing system (Mojo); monitor for assigned tickets, enter tickets, review tickets, research issues as needed, and resolve problems to close out the ticket.

Education:   A Bachelor’s degree from an accredited college or university.

 

Experience: One year of experience responding to inquiries, calculating program eligibility, counseling and advising persons concerning health benefits.

 

Notes:

 

1. Candidates may substitute additional experience responding to inquiries, calculating program eligibility, counseling and advising persons concerning health benefits may be substituted on a year-for- year basis for the required education.

 

2. Candidates may substitute the possession of an additional 30 credit hours from an accredited college or university in Business Management, Business Administration, Human Resources or Public Administration for the required experience.

 

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Human Resources classifications or Human Resources specialty codes if the work includes benefits-related experience on a year-for-year basis for the required experience.

Have six months of experience working in a fast paced environment while interacting with participants that are in the State of Maryland’s Employee and Retiree Health and Welfare Benefits Program. This requires using clear and concise language both written and spoken.

Strong preference will be given to previous HR Generalist whose primary focus was on benefit administration with a working knowledge of Workday, PeopleSoft, or an Oracle background.

Experience involving deadline management and handling multiple items while managing personal workload is strongly preferred.

Computer aptitude, including use of Human Resource Information Systems, help desk ticketing systems, and applications like MS Office and Google Mail Services is desired.

1. Employees in this classification are required to obtain certification in State Personnel Management System policies and procedures and in the functionality of the Statewide Personnel System from the Office of Personnel Services and Benefits, DBM within six months from the time of appointment to the position. Employees also are required to obtain recertification every six months thereafter.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

 

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.