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Director of Human Resources

Recruitment #20-004920-0002


A Human Resources (HR) Administrator III is managerial level professional work in the administration of HR programs in the State Personnel Management System (SPMS). Professional HR work is characterized by the use of knowledge, discretion and independent judgment in the interpretation and application of HR laws, regulations, policies and guidelines to address a variety of administrative activities, problems, issues and projects.




1800 Washington Boulevard, Suite 330

Baltimore, Maryland 21230

Main Purpose of Job

The main purpose of this position is to direct and manage the Lottery’s Human Resources Department. The position plans, directs and administers all aspects of Human Resources at the agency to include recruitment, coordination of processing of personnel actions, employer/employee relations, training, staff development and administering and coordinating other special programs including health benefits, retirement and supplemental retirement. It establishes overall policies and procedures for personnel activities and oversees their implementation. Provides leadership and direction on Human Resources matters to the agency’s executive staff and managers, establishing and enforcing policies that support and enhance the vision, mission, goals, and objectives of the Maryland Lottery and Gaming Control Agency (MLGCA).


Human Resources Management

Responsible for managerial oversight and executive leadership of the Human Resources Division to include planning, directing, controlling, organizing, and maintaining all appropriate records. Assist both the Director and Deputy Director in the strategic planning of/for the agency. Monitors established budget to ensure spending remains within the agency budget allocation. Functions as the agency’s liaison to DBM and other statewide arenas. This position has the authority to advise and take disciplinary action on behalf of the MLGCA staff and managers.


Employer/Employee Relations

Advises and oversees managers and executive staff on issues related to employee relations, handling grievances, disciplinary actions, hearings, and settlement conferences.  Investigates and handles EEO/Affirmative Action complaints.  Develops and implements MLGCA polices regarding work-time, leave, suspension, terminations and resolves conflicts regarding these issues on a day-to-day basis.  May represent agency at hearings and/or act as an expert witness in personnel related issues


Staff Development and Training

Oversees and facilitates New Employee Orientation and existing in-house training. Assesses and develops overall agency training and competency needs for employee development and regulated topics; determining departmental needs to develop a comprehensive agency wide training program. Develops in-house training to meet the needs as fiscally appropriate.  Make recommendations for outside training programs, topics and facilitators to the agency’s Deputy Director and/or Director as needed.  Instructs, trains and advises managers on the Agency’s performance appraisal system.  Informs managers of the proper timing of employee appraisals as well as the necessary steps and paperwork. Reviews agency-wide appraisals to ensure consistency and equity.


Risk Management

Functions as the agency’s expert in interpreting and applying various provisions of the State Personnel Management system, including laws, regulations, policies and guidelines. Provides strategic management and operational leadership regarding personnel policies, procedures and fair practices on the behalf of the agency. Counsels and/or renders expertise to employees, supervisors, managers and executive staff on personnel matters according to federal and State laws, regulations, policies and guidelines.                                    

Develops MLGCA administrative directives, policies and procedures.  Formulates and implements action plans to address various personnel policies of the agency.   Oversees and directs the work, establishes work priorities, supervises and evaluates the performance of subordinate staff in the Human Resource Division who are engaged in personnel administration activities.  Recruits and selects personnel staff, approves leave, authorizes overtime, evaluates and disciplines staff.  Responsible for developing and managing the agency’s overall risk management/Worker’s Comp/ADA regulations and processes.  Serves as the direct liaison to the worker’s comp vendor to assess, evaluate and manage worker’s comp employee cases.  Evaluates worker’s compensation reports on a monthly basis and develops a needs analysis to address safety protocol as it relates to the work environment. Developed and implemented new process for the agency’s annual employee satisfaction survey process.  Evaluated and made recommendations to improve agency employee satisfaction survey tool. Evaluates agency results to advise and make recommendations to the Director and Deputy Director as it relates to the survey data. 

Recruitment and Examination                                    

Manages the recruitment process to fill agency positions, including positions in the Skilled, Professional, Management Services, Special Appointments and Contractual positions. Advises managers on different recruitment options and ensures that recruitment activity follows federal and State personnel laws, regulations, policies and guidelines.  Oversees and participates in the development of agency specific eligibility lists through recruitment, review of minimum and selective qualifications, approval and disapproval of applicants. Participates as well as supervises subordinate staff of the development of test and other sections instruments, administration of exams, scoring and notification of selection to candidates.  Develops recruitment strategies that may include advertising, attendance at job fairs, in-house recruitment events, etc. and participates in these events with subordinate Human Resources staff and Department Managers.  Develops and oversees the selection and hiring regarding interview guidelines and protocols, assists managers in determining staffing needs and required knowledge, skills and abilities, (KSA’s) of candidates.  Advises Managers on appropriate rates of pay for new employees. 

All other HR related duties:                                    

Oversees and manages subordinate staff on retirement coordination, health and benefit coordination.  Coordinates health benefits and vendor events throughout the year for the Agency.  Oversees subordinate staff regarding processes of health and retirement benefits; special leave issues (e.g. FMLA, Leave Bank); and workers’ compensation.  Participates in collective bargaining; and represents management at grievance conferences/hearings.


Education: A Bachelors Degree from an accredited college or university with a major in Human Resources Management or a related field.

Experience: A minimum of five years of professional Human Resources experience involving recruitment and employment services, classification and compensation, employee relations, test development and validation, job analysis, job evaluation, salary administration, Human Resources program evaluation, or Human Resources Policy formulation.


Experience in supervising professional Human Resource staff. 

Knowledge of the provisions of the State personnel and Pensions Article, the Fair Labor Standards Act, Code of Maryland Regulations-Title 17, equal employment opportunity laws and related State H.R. policies, rules and regulations. 

Professional work experience in employee and labor relations, including disciplinary actions and settlements, union interactions, employee appeal and grievance process, terminations, etc. 


Employees in this classification will be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.



Please make sure that you provide sufficient information on your application to show that you meet the qualifications of this recruitment. Resumes will not be accepted in lieu of completing an application.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement. The online application process is strongly advised. If the online process is not available to you, you may complete and submit a completed paper application or direct any questions to:

Maryland Lottery and Gaming Control Agency

Attention: Bavan Smith, H.R. Officer I

1800 Washington Blvd. Ste. 330 Baltimore, MD 21230 or email 

 TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.