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Recruitment #20-005298-0003


This recruitment is limited to current Division of Rehabilitation Services (DORS) employees.


Grade: 18


2301 Argonne Drive

Baltimore, Maryland  21218

Main Purpose of Job

Manage the DORS AWARE Case Management System.  Develop, conduct, and implement system-wide program evaluation activities, utilizing data from multiple sources to determine the effectiveness of programs, services, policies, and procedures for the Division of Rehabilitation Services and supervise the Staff Specialist II data analysis position.


AWARE Leadership and Technical Assistance

Serves as lead for the AWARE Testing and Training teams and the AWARE Implementation and Management (AIM) Team. Adapt new AWARE versions for staff use, draft related Program Directives and provide related training. Monitor the AWARE Field Support mailbox daily and respond to routine requests for case management assistance. Manage AWARE letter and form templates, fund sources, plan, and authorization service categories and coding, and related materials. Enter and update staff case service budgets and objectives. Assess the accuracy of AWARE reports, especially those used for staff performance evaluation, and facilitate correction as needed. Create AWARE staff security profiles and provide basic first day instruction during “Getting Connected.” Represent DORS on the Alliance Enterprises AWARE User Group Meetings and alert Executive Staff to significant product developments.

Program Evaluation

Review Agency progress in achieving WIOA Common Performance Measures in accordance with the MD Combined State Plan, perform the agency’s comprehensive Statewide Needs Assessment and compile outcome information and data for DORS quarterly and annual reporting requirements. Conduct specialized studies related to program services and outcomes, as requested by the DORS Director, Executive Staff, Program Managers, Staff Specialists in the Office of Administrative and Financial Services, Office of Field Services, and Office for Blindness and Vision Services. Analyze data required for DORS to respond to requests for information from Universities, Department of Budget and Management, Rehabilitation Services Administration (RSA), CSAVR (Council of State Administrators of Vocational Rehabilitation), Departments of Labor, BHA, DDA, and DOD, and other State agencies. Use Microsoft Power BI and Access (database management system DBMS), Excel, Survey Gizmo and other tools in the completion of program evaluation activities, including compiling findings and preparing written and oral reports.

Data Collection and Analysis

Verify AWARE data elements and manage post-exit data collection required for Quarterly RSA 911 reporting and other Federal Reports. Assist the Director of the Office of Administrative and Financial Services to respond to inquiries from MSDE, the Office of Legislative Auditors, Single State Auditors, and the Office of the Inspector General. Maintain and support the utilization of case review tools and related reports.

Committees and Workgroups

Contribute to other committees and work groups as assigned, including the DORS Policy Review Committee, the Needs Assessment Committee, and the Quality Assurance Committee.

Supervise Staff Specialist II Data Analyst and an Administrative Aide. 


Education:  Possession of a Master’s degree or at least 36 hours of equivalent post-baccalaureate course work.

ExperienceThree years of administrative, librarian, teaching or rehabilitation work in education, library or rehabilitation programs.


1.  Two additional years of experience may be substituted for the Master’s degree or 36 hours of equivalent post-baccalaureate course work.

2.  The above requirements are set by the Maryland State Department of Education in accordance with Education Article, Section 2-104.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.  

  • Operational knowledge of the DORS AWARE Case Management System as it pertains to Agency case management policies.  
  • Experience with creating spreadsheets using a software such as excel or goggle sheets.


Limited to current Division of Rehabilitation Services (DORS) employees.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



Applicants must complete the MD State Government online application for employment recruitment #20-005298-0003.  The application must clearly demonstrate that the applicant meets the prerequisite Minimum Qualifications for the position. Paper applications can be completed and faxed to 410-554-9397 or mailed to DORS Human Resource Department at 2301 Argonne Drive, Baltimore, MD 21218.

To obtain a paper application visit our website or TDD (410) 554-9399. Inquiries can be made to 410-554-9424. Appropriate accommodations can be made for individuals with disabilities.

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850.

Proof of eligibility to work in compliance with the Immigration Reform and Control Act, and travel throughout the State are required.  Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment. TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.