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PROGRAM MANAGER I

Technical Writer

Recruitment #20-005476-0014

Introduction

The Department of Information Technology was created by 2008 legislation in an effort to consolidate state agency information technology functions and policies into one department; elevating the department to one that reports directly to the Governor.

In addition to its larger statewide role, the Department of Information Technology manages Information Technology and Telecommunication services within the agency itself and provides support to state agencies, the Executive Office of the Governor, the Governor’s coordinating offices, and a variety of independent agencies within the Executive Branch.

Striving to provide the highest level of customer service to its internal and external customers, the Department of Information Technology supports Maryland’s agencies and commissions through its leadership and strategic direction for Information Technology and Telecommunications, establishing a long range, target technology architecture, encouraging cross agency collaboration and advocating best practices for operations and project management.

GRADE

19

LOCATION OF POSITION

Department of Information Technology
100 Community Place
Crownsville, MD  21032

POSITION DUTIES

The Information Technology (IT) Technical Writer is a hybrid position which specializes in researching, developing, writing, editing, and generating technical specifications for complex Information Technology related requests for proposals. This position is an advanced level of work writing IT specifications and advanced planning documents.

The IT Technical Writer is proficient in the field of science and technology and responsible for writing IT specifications in a clear and concise manner to ensure that technical specifications and requirements are properly included in departmental solicitation documents. In addition to developing technical specifications, this position is responsible for solicitation review as per the Department of IT/State of Maryland Guidelines, contract formation, evaluating, negotiating through the competitive procurement process as permitted by COMAR Title 21 State Procurement laws, departmental policy and procedures.

This position requires good communication and writing skills and the ability to translate communication and documentation needs to business and technical teams, the capacity to manage high stress situations and manage various projects simultaneously and with accuracy, knowledge of technical writing techniques and practices with an understanding of key business processes associated with information technology services.

This is a Management Service position which serves at the pleasure of the appointing authority.

Serves as a technical writing expert in the development of assigned solicitations (e.g. RFP, RFR, IFB, RFI, WO, TO, PORFP, TORFP, SA, SOW, Policy Documents etc.) from ideation to completion.

Perform Agency solicitation (RFP, RFR, IFB, RFI, WO, TO, PORFP, TORFP, SA, SOW, Policy Documents etc.) reviews.

Serves as solicitation reviewer for various solicitations (RFP, RFR, IFB, RFI, WO, TO, PORFP, TORFP, SA, SOW, Policy Documents etc.)

Leads collaboration efforts with departmental program representatives in development, writing and editing of solicitation documents, IT specifications, scope of work activities, contract modifications, and contract renewals

Independently plan, develop, and conduct complex procurement activities consistent with policy and procedures of the department, regulations and procurement law and track the development of technical material from the initial draft to final approval and publication

Organize and create technical documents from notes, meeting minutes and whiteboarding sessions

Provides administrative support and procurement guidance to departmental programs as required to facilitate the solicitation and award of state contract

Conduct agency pre-bid or pre-proposal conferences

Help determine basis for award and evaluation criteria

Perform IT requirements documentation on behalf of an agency as required and directed by a manager.

Review and assess IT project artifacts for quality of work, adequacy, and compliance with System Development Life Cycle (SDLC) standards.

Provide best practice recommendations to agencies with respect to requirements gathering, documentation and management.

Mentor and guide State agencies on the SDLC best practices. 

Support policy and procedure development for the organization.

Support process improvements across the organization, including reporting and templates.

MINIMUM QUALIFICATIONS

Education:

A Bachelor’s degree in engineering, computer science, business, business administration, management or in academic area related to Technical Writing, Communications, English Journalism related degree from an accredited college or university.

 

Experience:

Five plus years of experience in a position as a Technical Writer, working with a variety of technical writing engagements that are directly related to Information Technology.  Required skills in researching, writing, reviewing and editing technical documents and other materials.

DESIRED OR PREFERRED QUALIFICATIONS

Our Preferred Candidate Will Have the Following:

Demonstrated knowledge of design and maintenance of software development as it relates to product documentation and communication.

Working knowledge of Information Technology Services and systems.

Experience in government procurement solicitations and contracting.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.