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Disability Determination Services Operations Director

Recruitment #20-005477-0016


*Promotional Opportunity for MSDE Employees Only.*

The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland.


State Salary Grade 20 Standard Salary Schedule
Annual Salary Range: $60,514 - $78,859 (with progression to $97,159)


211 Schilling Circle, Suite 100
Hunt Valley, MD 21031

Main Purpose of Job

This is a professional position responsible for providing leadership, direction and coordination of Social Security Disability program operation activities, disability claims processing and disability hearings unit for the Maryland Disability Determination Services (DDS) to ensure the efficient management of claims processing. 


Leads, directs, and coordinates operation activities of the DDS to ensure efficient administration of Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs; plans and coordinates activities of operations which includes claims adjudication, quality assurance, policy development and administration; establish program priorities and objectives; manages the consultative examination budget, individual budgets and monitors budget expenditures; establishes program goals and manages staff toward performance standards; oversees training and development of operations staff; prepares, reviews and approves agency performance plans.   Also direct and coordinate the hearings program consisting of Hearing Officers and an Administrative Aide.  Serves as a member of the DDS Administrative Staff and represents the agency in matters addressing the Social Security Administration Disability Program  to Social Security Disability Program for the Maryland DDS and ensure the effective and efficient management of claims processing and disability hearings. Program management must blend the SSA regulations with specific State policies, procedures, and workloads.


EDUCATION: A Bachelor’s Degree is required; course work in Management, Supervision, or Administration is desirable.  A Master’s Degree is preferred.

EXPERIENCE: Six (6) years of professional experience in rehabilitation or in the adjudication or processing of disability claims. Three (3) years of the required experience must have included direct supervision of other professional employees or specialized experience as the technical lead providing rehabilitation services for clients with disabilities or in developing disability claims and establishing eligibility for SSDI and SSI. Two (2) years experience in conducting face-to-face evidentiary hearings for disability claimants and/or attended the McGeorge School of Law.

NOTE:  A Master’s Degree or equivalent 36 credit hours of post baccalaureate course work in Educational Administration, Rehabilitation Counseling, Special Education, Counseling and Guidance, Vocational Evaluation, Psychology, or in a Social Science related field may be substituted for one year of the required experience in rehabilitation or the adjudication or processing of disability claims.


One year of experience with Social Security Disability Claims.


Knowledge of vocational rehabilitation program administration and aspects of operations management, staff training and quality assurance; knowledge of State and federal regulations governing the rehabilitation and disability determination process; Knowledge of hearings in accordance with face to face evidentiary hearings and written decisions; knowledge of the principles of effective supervision, management, organizational planning, and budgeting; skill in planning, organizing and executing multiple tasks; ability to develop and initiate policies and procedures and to present recommendations clearly and concisely; ability to exercise good judgment and discretion in the interpretation and application of division policies and procedures; ability to establish and maintain effective working relationships with various public and staff and communicate effectively; ability to exercise leadership, initiative and sound judgment in making decisions.


Must be a Maryland State Department of Education Employee.


For immediate consideration, please submit your application by October 9, 2020.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

For education obtained outside of the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation will be required prior to hire. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



Proof of eligibility to work in compliance with the Immigration Reform and Control Act and travel throughout the state are required.  Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment. 

To apply for this position online go to MSDE Jobs on JobAps. On-line applications (and resumes) are the preferred method for receiving your application/attachments.  Using this method will allow applicants to access their documents for future recruitments for which they apply and verify that the appropriate documents (resume-credentials) have been attached to the recruitment that requires them. Applicants must include their resume and provide sufficient information on the application to document that they satisfy the minimum qualifications for this recruitment. Please do not put "See Resume" in the job duties section of your application; your application will not be considered.

If you utilize fax or regular mail as the option to submit required attachments, you will need to resubmit these documents each time you apply for a new position that requires the attachments.  Additionally, you must include the following information on each page of the attachment you submit in order to ensure that we append the attachments to the correct recruitment: First and Last Name, Recruitment Number, and the last 4 digits of your SS# and indicate application for Program Manger II – Disability Determination Services Operations Director - position 049876 (JobAps# 20-005477-0016). Mailing Address: Maryland State Department of Education, Office of Human Resources, 200 West Baltimore Street, Baltimore, Maryland 21201. Fax: 410-333-8950 – This fax number is for Department of Education recruitment actions only.

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850. For inquiries or an MSDE Application, contact 410-767-0019 or TTY/TDD 410-333-3045 or visit our website at   

Appropriate accommodations for individuals with disabilities are available upon request.