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Recruitment #20-005477-0026




MDH, Developmental Disabilities Administration, Baltimore, MD

Main Purpose of Job

The Program Manager for Quality Enhancement (QE) plans, develops, implements, and evaluates the quality enhancement program and activities for a $1 billion service delivery system operated by the Developmental Disabilities Administration (DDA). This position will establish program standards and expected outcomes, oversee the monitoring of quality assurance activities, and develop initiatives including providing technical assistance to address systemic problems identified for both community services and state operated services.

Establishes the direction for the development and administration of the organization’s quality improvement efforts. Consults with other executives on the attitudes and practices of quality throughout an organization to develop an environment of continual improvement in every aspect of the organization’s products and services. Acts as a champion for quality.

The Quality Enhancement (QE) program is designed to assure that health, safety and rights of participants are safeguarded; outcomes are achieved; and quality services are delivered. DDA’s services operate under authority of The Centers for Medicare and Medicaid Services (CMS) Home and Community Based Waiver program. The QE program is responsible for reporting on the performance measures for the DDA’s Community Pathways Waiver on a quarterly and annual basis. The QE program is also responsible for ensuring that community providers and state-operated facilities meet designated standards and achieve identified outcomes.


Qualified applicants must possess a bachelor’s degree from an accredited college or university and at least six years of professional health or human service experience, four years of which must have involved experience planning, developing, implementing and evaluating quality programs and activities for people with developmental disabilities, including at least two years of experience with the supervision of professional staff and/or the management of a Developmental Disabilities service delivery unit.


This is a Management Service position, and serves at the pleasure of the Appointing Authority.  A resume must accompany your application.

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. 

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.



Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.