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Recruitment #20-009030-0002


The Maryland Public Service Commission is seeking a full-time Director of the Consumer Affairs Division. This is a Special Appointment position which serves at the pleasure of the appointing authority.




Maryland Public Service Commission

6 Saint Paul Street

Baltimore, MD 21202

Main Purpose of Job

The Maryland Public Service Commission is seeking a full-time Director in Consumer Affairs Division (CAD), which processes utility, community solar, and third party energy supplier service complaints, and answers consumer and commercial customer questions.  This position serves as the Director of CAD’s daily operations and Manager of the CAD staff.

This position also has oversight of the new Compliance and Enforcement Unit (CEU), which is dedicated to more proactive oversight of utilities and third-party energy suppliers to ensure compliance with the Commission’s regulations.   

Additionally, this position may also serve as an Executive Advisor/Liaison to the Commissioners on all consumer-related matters.     

This position presents a prime opportunity for an attorney or other qualified professional to work on the cutting edge of the Commission’s efforts to enhance enforcement of its consumer protection laws and help utility customers through challenging economic circumstances.


  • Supervises one Assistant Director (Administrator IV), the Director of the new CEU, one Manager - Compliance and Enforcement Officer (Administrator II), one Manager –Dispute Resolution (Administrator I), and their subordinate staff.
  • Provides policy advice relating to the development and enforcement of the Commission’s consumer protection policies and other matters affecting consumers.
  • Represents the Commission in a liaison capacity with managers and officials of major gas, electric, water, community solar, and telecommunication companies.
  • Develops and/or responds to proposals for changes to the Code of Maryland Regulations and proposed legislative changes to the Public Utility Article as they pertain to utility consumers, other state and local agencies, or consumer groups. 
  • Represents the Commission and testifies before legislators on proposed legislation before the Maryland General Assembly and local government.
  • Coordinates efforts to develop and implement public outreach, informational, and educational materials concerning retail competition in the electric and gas supplier markets.
  • Works with the Communications Director and Legislative Affairs Director to respond to calls, letters, or inquiries from elected officials and high level utility officials.
  • Interfaces on behalf of the Commission with the Office of Home Energy Programs and other local and state agencies on Electric Universal Service Program (EUSP) and other low income energy assistance initiatives.
  • Interfaces and shares lessons learned with other consumer affairs directors in utility regulatory agencies at the Federal level and at states and territory Commissions.
The candidate must have a passion for public service and consumer protection laws, excellent oral and written communication skills, and the ability to work independently.  In addition, given the daily work flow, the candidate must have the ability to plan, organize, and direct the work of others in a confidential, time-sensitive environment. 


Possession of a bachelor's degree from an accredited four-year college or university, preferably in communications, public relations, or a related discipline.

Minimum of two years managerial/supervisory experience.

Candidates may substitute additional experience in professional work on a year-for-year basis for the required education.

Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • Juris Doctorate and/or other Graduate Degree
  • Experience in public relations, media relations, or government affairs 
  • Experience in Dispute Resolution matters


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.



Online applications are highly recommended. However, if you are unable to apply online, contact S. Hudson.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at

Or call S.Hudson at 410-767-4910.  

Emailed inquiries should reference recruitment number listed in the announcement. Resumes will NOT be accepted in lieu of completing the State application.   

MD TTY Relay Service 1-800-735-2258.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service needs to be provided before hire. 

We thank our Veterans for their service to our country and encourage them to apply. People with disabilities and bilingual candidates are also encouraged to apply.  As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.