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IT PRODUCTION CONTROL SPECIALIST SUPERVISOR

Recruitment #21-000435-0001

GRADE

13

LOCATION OF POSITION

Department of Human Services
Division of Admin Operations
311 W. Saratoga Street
Baltimore, Maryland 21201

Main Purpose of Job

The main purpose of this position is to function as a supervisor in the Central Distribution Center of the Department of Human Services (DHS), Division of Administrative Operations (DAO). This position supervises IT Production Control Specialists in the printing, processing and distribution of all output from the Client Information System (CIS) letters, notices, earnings withholding, driver’s license suspension etc.; Maryland State Dept. of Education/Child Care Automated Tracking System (MSDE/CCATS) Child Care Provider, invoice packages, redeterminations, provider vouchers; Child, Juvenile and Adult Management System (CJAMS) foster care parent invoices and vouchers and Baltimore City Foster care checks.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of experience scheduling or setting up information technology jobs for production, controlling data input and output or maintaining a tape library for multipurpose, multi-tasking computers. 

Note: 

1. Experience operating computer equipment for the purpose of data entry, word processing or maintaining information or performing clerical work involving reconciliation of data may be substituted on a year-for-year basis for the required education. 

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Computer Clerk and Assistant classifications or Computer Clerk and Assistant specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

One year of experience with any of the following equipment/software, such as Integrity Software, High Speed Printers, Mail Sorters, Elixir Forms Design Software, UPS Shipping Equipment or similar.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1.  Two years of supervisory experience.

2.  One year of customer service experience in an IT Production setting.

3.  One year of experience managing an IT Production office.

4.  Advanced level computer experience.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Not Applicable.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:

Department of Human Services, Examination Services Unit
311 W. Saratoga Street, Room 135, 
Baltimore, Maryland 21201 

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to monique.robertson@maryland.gov. 

Only additional materials that are required will be accepted for this recruitment. All additional information must be received by 5 p.m. on the closing day. If you have any questions concerning the recruitment process for this position, please call 410-767-7416. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov 

TTY Users: call via Maryland Relay 

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply. We thank our Veterans for their service to our country, and encourage them to apply.