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POLICE COMMUNICATIONS SYSTEM TECHNICIAN I

Recruitment #21-000860-0002

Introduction

 It is important that all experience be fully documented. Failure to LIST ALL EXPERIENCE AND ANSWER ALL SUPPLEMENTAL QUESTIONS SPECIFICALLY AND ACCURATELY may cause the candidate to be rejected.

GRADE

ASTD13

LOCATION OF POSITION

Maryland State Police

Police Communications Support Division

1201 Reisterstown Road

Pikesville, MD 21208

Main Purpose of Job

The position is responsible for providing 24-hour a day technical support, oversight, guidance and instruction to all users of METERS/NCIC, NCIC 2000, NLETS and related law enforcement/criminal justice computer systems, FEMA/MEMA and related emergency preparedness/response agencies as part of the Agency's function as the Maryland Control Terminal Agency/Control Point.

POSITION DUTIES

Provides technical support and assistance to MSP personnel involving the coordination of incoming calls for technical service for the Division Helpdesk, personally handling calls for service for password resets of the Online Data Management System (DMS), Power DMS, and Active Directory (AD), email password recovery, and documentation of calls for service into the appropriate computer network applications and data bases creating, assigning, and closing remedy tickets as appropriate.

CJIS, METERS, NCIC and NLETS related duties to include: Entry and retrieval of data into METERS/NCIC; Monitoring and processing of NCIC $8 notifications based on established guidelines; Monitoring and processing of incoming/outgoing METERS/NLETS messages from all MSP and Maryland law enforcement agencies; Monitoring and processing of NLETS messages from around the nation and Canada; Processing of violations of the NCIC "Hit Confirmation" policy by Maryland law enforcement agencies; Sends METERS/NLETS messages for all divisions and units of the Maryland State Police compound.

A PCST in this position is required to provide assistance, instruction, guidance and technical support to supervisors, administrators, managers, PCO's and dispatchers.

APCST in this position may be required to train a new/junior PCO/PCST.

Other duties as assigned by supervisory or command personnel.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years experience performing communications services through the Maryland Electronic Telecommunications Enforcement Resource System and National Crime Information Center System.

Note: Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Operations Specialist classifications or Signal Corps, Cyberspace Support, or Communications specialty codes in the communications field of work on a year-for-year basis for the required experience. 

DESIRED OR PREFERRED QUALIFICATIONS

Preferred Qualifications:

1) Experience performing quality control compliance work in automated law enforcement and criminal justice systems.

2) Experience providing technical assistance to end users to resolve problems with computer hardware and software.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

1. Applicants are subject to an extensive background investigation prior to appointment.

2. Employees in this classification may be required to work on weekends and holidays.

SELECTION PROCESS

Only candidates who meet the minimum qualifications will be considered for this classification. Therefore, it is essential that you provide complete and accurate information on your application. Successful candidates will be placed on the Eligible List categorized as BEST QUALIFIED, BETTER QUALIFIED or QUALIFIED and remain eligible for consideration for at least one year from the date of examination. The list will be used by the hiring manager to select employees.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Report all experience and education that is related to this position. Applicants may be given a physical examination and will be subject to an interview, background investigation, polygraph examination and substance abuse testing.

BENEFITS

FURTHER INSTRUCTIONS

NOTE: Currently, applicants are limited to uploading one file. As a result, it is strongly urged that those applying upload ALL required and additional documents (undergraduate and graduate transcripts, resumes, etc.) as one file. If you are unable to apply online, you may submit an application via mail. The Maryland State Application Form can be found online.

Completed applications, required documentation and any required addendums may be mailed to:

Maryland State Police

Human Resources Division

1201 Reisterstown Road

Pikesville, MD 21208

ATTN: William Boniarski

william.boniarski@maryland.gov

It is the policy of the Maryland State Police to comply with all applicable federal and state laws prohibiting employment discrimination and to provide equal employment opportunity to all employees and applicants for employment without regard to age, ancestry, color, gender, identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, sexual orientation or any other protected status.