POLICE COMMUNICATIONS SYSTEM TECHNICIAN I
|Department||MSP - Support Services Bureau|
|Date Opened||12/16/2021 1:00:00 PM|
|Filing Deadline||1/19/2022 11:59:00 PM|
|Salary||$39,374.00 - $62,259.00/year|
|HR Analyst||William Boniarski|
LOCATION OF POSITION
Maryland State Police
Police Communications Support Division
1201 Reisterstown Road
Pikesville, MD 21208
Main Purpose of Job
Provides technical support and assistance to MSP personnel involving the coordination of incoming calls for technical service for the Division Helpdesk, personally handling calls for service for password resets of the Online Data Management System (DMS), Power DMS, and Active Directory (AD), email password recovery, and documentation of calls for service into the appropriate computer network applications and data bases creating, assigning, and closing remedy tickets as appropriate.
CJIS, METERS, NCIC and NLETS related duties to include: Entry and retrieval of data into METERS/NCIC; Monitoring and processing of NCIC $8 notifications based on established guidelines; Monitoring and processing of incoming/outgoing METERS/NLETS messages from all MSP and Maryland law enforcement agencies; Monitoring and processing of NLETS messages from around the nation and Canada; Processing of violations of the NCIC "Hit Confirmation" policy by Maryland law enforcement agencies; Sends METERS/NLETS messages for all divisions and units of the Maryland State Police compound.
A PCST in this position is required to provide assistance, instruction, guidance and technical support to supervisors, administrators, managers, PCO's and dispatchers.
APCST in this position may be required to train a new/junior PCO/PCST.
Other duties as assigned by supervisory or command personnel.
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Three years experience performing communications services through the Maryland Electronic Telecommunications Enforcement Resource System and National Crime Information Center System.
Note: Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Operations Specialist classifications or Signal Corps, Cyberspace Support, or Communications specialty codes in the communications field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
1) Experience performing quality control compliance work in automated law enforcement and criminal justice systems.
2) Experience providing technical assistance to end users to resolve problems with computer hardware and software.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
1. Applicants are subject to an extensive background investigation prior to appointment.
2. Employees in this classification may be required to work on weekends and holidays.
Only candidates who meet the minimum qualifications will be considered for this classification. Therefore, it is essential that you provide complete and accurate information on your application. Successful candidates will be placed on the Eligible List categorized as BEST QUALIFIED, BETTER QUALIFIED or QUALIFIED and remain eligible for consideration for at least one year from the date of examination. The list will be used by the hiring manager to select employees.
The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Report all experience and education that is related to this position. Applicants may be given a physical examination and will be subject to an interview, background investigation, polygraph examination and substance abuse testing.