Skip to Main Content

Powered by JobAps

TELEPHONE OPERATOR II

Recruitment #21-000901-0001

GRADE

ASTD6

LOCATION OF POSITION

Somerset County

30420 Revells Neck Rd. Westover, MD 21890

POSITION DUTIES

To answer the switch board at Eastern Correctional Institution and forward caller to the appropriate person or extension. Maintains the ECI telephone directory by updating it quarterly.

Receives incoming calls and transfers the call to appropriate person or extension number.

Provides callers with general information about the agency or facility.

Places long distance and interagency calls in accordance with individual requests and agency policy.

Prioritizes multiple calls so that emergency calls and situations are responded to immediately.

Maintain accurate and up-to-date phone numbers of offices and persons at the assigned agency or facility.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:   Completion of the Eighth grade.

Experience: None.

Note: Candidates may substitute additional experience performing telephone operator duties on a year-for-year basis for the required education.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Experience receiving multiple incoming calls and transfer calls to the appropriate person or extension.

Experience using your customer service skills to provide general information over the phone to callers.

SPECIAL REQUIREMENTS

Employees in this classification may be subject to call 24 hours a day and be required to provide the employing agency with a telephone number where they can be reached.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to hr.recruitmentuser@maryland.gov or faxed to 410-484-5928. Paper application materials must be received in our office by the closing date for the recruitment.

T. Massey

410-339-3525

If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload,
please email the requested information to hr.recruitmentuser@maryland.gov referencing the recruitment number in the subject line, or fax to 410-484-5928 (providing a cover sheet with your contact information,
recruitment name, recruitment number and the number of pages faxed). Only additional materials that are requested will be accepted for this recruitment.

For questions regarding this recruitment, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment & Examination at 410-339-4200, MD TTY Relay Service 1-800-735-2258.

If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.