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COMPUTER OPERATOR II

Recruitment #21-001042-0003

GRADE

ASTD12

LOCATION OF POSITION

Baltimore County:  1201 Reisterstown Road, Pikesville, MD 21208

POSITION DUTIES

The main purpose of this position is to perform the technical and general duties of a Computer Operator II at the Public Safety Data Center. This includes performing duties associated with monitoring the mainframe system and its associated peripheral devices utilizing z/OS, MVS OS/390 operating systems and JES2 subsystem controls. Provide printer support for the mainframe area working with impact and laser printers. Provide tape library management, backup and offsite vaulting support for all mainframe and distributed systems environments. Assist on-line users, vendors, and technical support with software and hardware problems. Maintain a busy helpdesk that supports all communications lines and equipment associated with the National Law Enforcement Teletype System (NLETS), Maryland Department of Transportation (MDOT-MVA), all Maryland correctional institutions, Parole and Probation faculties and all Maryland District Court Systems.

Operate computers by entering commands through the main console.

Illustrate knowledge of on-line systems as well as its various components.

Record all system related problems.

Resolves users issues.

Process batch work.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience operating multipurpose, multi-tasking computer systems.

Notes:

1. Candidates may substitute additional experience operating computer equipment for the purpose of data entry, word processing or maintaining information on a year-for-year basis for the required education.

2. Candidates may substitute fifteen credit hours in computer operation at an accredited college or university for one year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Computer System Operations classifications or Computer System Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• 6 months experience using mainframes
• 6 months experience working in a help desk environment

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to hr.recruitmentuser@maryland.gov or faxed to 410-484-5928. Paper application materials must be received in our office by the closing date for the recruitment.

M. McCoy

410-736-9584

If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload, please email the requested information to hr.recruitmentuser@maryland.gov referencing the recruitment number in the subject line, or fax to 410-484-5928 (providing a cover sheet with your contact information, recruitment name, recruitment number and the number of pages faxed). Only additional materials that are requested will be accepted for this recruitment.

For questions regarding this recruitment, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment Division at 410-585-3999.

If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov <Application.Help@maryland.gov> or 410-767-4850.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.