Skip to Main Content

Powered by JobAps

UI Professional II-Contractual -(Repost)


Recruitment #21-001151-0002


The Department of Labor, (Labor), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional II-Contractual. This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement.




Baltimore City, Maryland.

Main Purpose of Job

The purpose of this position is to assist in executing the mission of the Department of Labor and achieving the agency's goals. The Unemployment Insurance Professional II completes duties that audit randomly selected unemployment in which benefits have been paid and denied in order to detect the source and reason for improper payments or to determine if a decision to deny benefits adjudicated properly. The position also works collaborative with various Division of Unemployment units and staff to facilitate in efforts to detect, prevent and deter improper payments. This position will utilize the Benefits Timeliness and Quality (BTQ), federally mandated program to monitor DUI performance as well as conduct Tax Performance System (TPS) and Data Validation (DV) functions.


• Performs financial and operational Benefits Accuracy Management (BAM) investigations on randomly selected cases that include elements for finance, correctness of adjudication, and compliance with agency policy, and US Department of Labor mandates;

• Identifies all records or activities to be reviewed and are necessary for a complete fact finding;

• Conducts new and independent fact-finding interviews;

• Complete redeterminations (if applicable) on previously adjudicated issues and correct errors detected during Benefits Accuracy Management investigation;

• Gathers financial and wage information from employers used to verify claimant benefit year earnings;

• Utilizes agency resources to detect factors that would impact the claimant’s eligibility for benefits and to conduct a thorough investigation;

• Uses interviewing and investigation techniques to conduct thorough telephone fact finding interviews;

• Reviews the quality of the outputs, ensuring accurate employer wage and tax records, against uniform standards of quality using the TPS acceptance sample questionnaires;

• Analyzes computed measures that consist of reporting data and prepares recommendations for improvement;

• Prepares final reports for each tax function with conclusions and recommendations for improvement to be submitted electronically to the US DOL and the agency;

• Compiles data prepares formal written summaries for each case investigated;

• Obtains and reviews an extract of DV benefit transaction files

• Utilizes BTQ methodology to review and analyze the claims process;

• Submits BAM and BTQ case documentation electronically to the US DOL;

• Attends BAM, BTQ, DV and TPS Regional Peer reviews/ training, which may include out of state travel; and

• Provides advice and guidance to lower-level UI Professionals.


Applications that meet the minimum and selective qualifications will be referred to the hiring manager for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview. 

Education: A Bachelor’s degree from an accredited college or university.

Experience: Six months to one year of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.


1. Candidates may substitute additional experience in unemployment insurance as defined above for the required education at the rate of one year of experience for one year of education, for up to four years of the required education.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required general experience.


Please read the job announcement in its entirety before applying for this recruitment, Applications must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

3 years of Microsoft Office and other Office applications including, but not limited to Word, Excel, Power Point, Adobe, G-Suite, and similar software programs experience.


  • Experience in telephone fact-finding interviewing and investigation techniques. 
  • Ability to operate a personal computer.


All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.



U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, You may contact Chevelle Wise 410-230-6293 or submit via email to Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.


Completed applications, required documentation, and any required addendums may be mailed to:

MDOL Office of Human Resources
Attn: UI Professional II-Contractual (21-001151-0002) CW
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.