OFFICE PROCESSING CLERK II
Recruitment #21-001370-0003
Department | LABOR - Occupational and Professional Licensing 1 |
---|---|
Date Opened | 9/23/2021 4:15:00 PM |
Filing Deadline | 10/7/2021 5:00:00 PM |
Salary | $31,286.00 - $39,940.00 with potential growth up $42,622.00/year |
Employment Type |
Full-Time
|
HR Analyst | Tenisha Tunstall |
Work Location |
Baltimore City
|
Introduction
GRADE
LOCATION OF POSITION
POSITION DUTIES
-
Respond to consumer inquiries by telephone about licensing status and password assistance in order to accurately interpret complex licensing records and complaint records in accordance with the Maryland Public Information Act. Reduce consumer frustration by directing phone calls to the proper agency and staff members using knowledge of the agencies personnel.
-
Provide information to consumers about each agency within the Division by telephone and by mail in a timely manner.
-
Mail out licensing renewal notices
MINIMUM QUALIFICATIONS
Education: Completion of the eighth grade.
Experience: One year of experience typing correspondence, reports, charts or other documents from rough draft, corrected copy or oral instruction on a keyboard of a personal computer, computer terminal or word processor.
Notes:
1. Candidates may substitute additional experience typing or performing other clerical duties on a year-for-year basis for the required education.
2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate for six months of the required experience.
3. Candidates may substitute five courses or six months of clerical training in subjects such as keyboarding, clerical math, word processing, spreadsheets, data base, graphics presentation, proofreading, or office etiquette for six months of the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Administrative Support field of work on a year-for year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
LIMITATIONS ON SELECTION
SPECIAL REQUIREMENTS
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Department of Labor/DUI) to determine whether any monies are owed to Department of Labor/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
**Resumes are not acceptable and not considered in the selection process.**
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.BENEFITS
FURTHER INSTRUCTIONS
The online
application is STRONGLY preferred. However, if you are unable to apply online,
or encounter difficulty attaching required or optional documentation, you may
submit via mail or deliver in person. Please be sure to include your name,
identification number (Easy ID#) and job announcement number on any
documentation to ensure timely processing.
The paper
application must be received by 5 pm, close of business, on the closing date
for the recruitment, no postmarks will be accepted. Incorrect application forms
will not be accepted.
**Please do not fax or email unsolicited documentation**
Completed
applications, required documentation, and any required addendums may be mailed
to:
Department of Labor
Office of Administration
Attn: Tenisha
Tunstall 21-001370-0003
1100 N. Eutaw
Street, Rm. 101
Baltimore, MD 21201
For additional information,
please contact Tenisha Tunstall at 410-767-2772 or via email Tenisha.Tunstall2@maryland.gov.
The MD State
Application Form can be found online
Department of Labor is an equal opportunity employer. It is the policy of Department of Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.