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OFFICE SERVICES CLERK

Recruitment #21-001376-0027

Introduction

Applicants must be able to pass a Criminal Justice Information Services (CJIS) background check.

GRADE

ASTD8

LOCATION OF POSITION

Information Technology & Communications Division
6776 Reisterstown Road, Baltimore, MD 21215

POSITION DUTIES

Incumbent performs clerical support services to the case management department and is related to the mission of the DPSCS through a variety of roles from logging and disseminating mail, answering phones from the general public, other departments or agencies, coordinating transfers, assisting with parole schedules, etc. this position performs a variety of clerical duties to include a large volume of filing, photocopying, scanning, emailing, posting data, etc.

  • Reviews, verifies and interprets information in records, applications and other documents by using knowledge of agency policies and procedures to determine if appropriate procedures have been followed and to resolve problems;
  • Processes and issues permits, licenses, vouchers, exemptions, invoices or other documents pertinent to agency programs and based on application of regulations and procedures to factual information;
  • Responds to inquiries, makes determinations and resolves problems relative to inaccurate or incomplete information and discrepancies in various records and documents being processed;
  • Explains basis of determinations to workers in other offices and agencies, clients or their representatives and the general public;
  • Collects fees, makes corrections to payments owed or due, posts fees and payments to accounts and keeps financial records not requiring knowledge of bookkeeping or accounting;
  • Assembles and verifies data and compiles information in order to prepare routine statistical and status reports;
  • Updates and maintains files, logs, schedules, rosters and records;
  • Composes routine correspondence to provide or request essential information, explain the status of requests and the procedures to be followed;
  • Recommends changes in office procedures as necessary to improve office efficiency;
  • Uses computer software applications to enter, edit, validate, search, retrieve and update information and may design, edit or format reports, graphs and charts;
  • May type correspondence, reports, schedules and other material using a keyboard of a personal computer;
  • Performs other related duties.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing clerical duties.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the requires experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. Experience performing clerical duties in an office environment
2. Experience with Microsoft Word

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Public Safety and Correctional Services, HRSD-Recruitment & Examination, 300 E. Joppa Road, Suite 1000, Towson, MD 21286. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload,
please fax the requested information to 410-484-5928 (providing a cover sheet with your contact information, recruitment name, recruitment number and the number of pages faxed). Only additional materials that are required will be accepted for this recruitment.

For questions regarding this recruitment, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment & Examination at 410-339-3275, MD TTY Relay Service 1-800-735-2258.

HR Analyst: Jordan McNeil

Email: Jordan.Mcneil@maryland.gov Phone: 410-339-3275

If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.