OFFICE SERVICES CLERK

This recruitment is limited to candidates who are willing to work in Somerset County Maryland.

Department of Human Services

Somerset County Department of Social Services

30397 Mt. Vernon Rd.

Princess Anne, MD 21853

The primary function of this position is to assist FIA Case Managers in determining technical and financial eligibility and provide case management services for Family Investment Administration programs in accordance with Federal, State and local procedures. 

Interview customers and analyze information in order to assist in determining eligibility for Family Investment programs. At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standards set by the Department. Assist FIA Case Managers who perform case management activities through caseload maintenance, use of automated systems, organization of materials and program knowledge to support accurate and timely issuance of benefits. This position is responsible for reviewing and screening applications for Family Investment Administration (FIA) programs; verifying and interpreting information needed to make determinations and resolve problems in accordance with agency policies and procedures. Provide quality service to all customers (internal and external) when interacting in person, by telephone or in writing according to established guidelines, interviewing and interacting with applicants/recipients to request verifications, and assisting customers in obtaining the required information necessary for Family Investment case managers to make a determination of eligibility for Benefits. This position also functions as a back-up for front desk personnel and screeners.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing clerical duties.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

 2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

 3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the requires experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Six months experience using Google Docs and Google Sheets or similar software.

Six months of experience handling confidential information.

Six months experience providing customer service.

Six months experience with data entry.

This recruitment is limited to candidates who are willing to work in Somerset County Maryland.

Please make sure that you provide sufficient information on your application to show that you meet
the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire. 

STATE OF MARYLAND BENEFITS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 142 Baltimore, Maryland 21201. 

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application. If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to cynthia.mcmillian@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 

If you have any questions concerning this recruitment process for this position, please contact 410-767-7199. 

TTY Users: call via Maryland Relay. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.