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OFFICE SUPERVISOR

Recruitment #21-001442-0013

Introduction

This statewide recruitment is being conducted to establish a list of eligible candidates to be used to fill current and future vacancies occurring in the Department of Human Services (DHS) in the Social Services Administration, Family Investment Administration, Child Support Administration and Local Departments of Social Services throughout the state.

GRADE

11

LOCATION OF POSITION

Current vacancy at:

Department of Human Services
Anne Arundel County Department of Social Services
80 West Street
Annapolis, MD 21401

POSITION DUTIES

An Office Supervisor is the supervisory level of work performing diverse clerical duties which support agency operations. Employees in this classification supervise lower-level clerical employees.

Examples of Work: Plans, coordinates and supervises the work of lower-level clerks; Trains subordinate clerical staff in clerical equipment usage, procedures, agency regulations and policies; Responds to inquiries, makes determinations and resolves problems by reviewing, verifying, interpreting and editing information in accordance with applicable procedures, policies, regulations and laws; Develops, recommends and implements modifications of clerical operations and procedures to improve efficiency; Establishes work priorities and deadlines to meet agency requirements; Compiles statistical reports for administrative review; Confers with other agency personnel to exchange information, request various actions, interpret policies and explain procedures; Composes correspondence and other material informing the public, agency personnel and others of procedures and policies relative to the clerical operation; Orders, receives and distributes office supplies and materials; Enters, edits, validates, searches, retrieves and updates information and designs, edits or formats reports, graphs and charts using computer software applications; May type correspondence, reports, schedules and other material using a computer or word processor; Performs other related duties.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:  Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:  Four years of experience performing clerical duties.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

3.Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Administrative Support field of work on a year-for year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. One year of experience working in a professional office setting. 

2. One year of experience communicating and explaining information to internal and external customers.

3. One year of supervisory experience.

4. One year of experience using Microsoft Office Suite Word to create reports and documents, Excel to create spreadsheets, Access to create and maintain databases and PowerPoint to create presentations.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to monique.robertson@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by 5 p.m. on the closing day.

If you have any questions concerning the recruitment process for this position, please call 410-767-7416.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or

Application.Help@maryland.gov

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply. We thank our Veterans for their service to our country, and encourage them to apply.