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Continuous Quality Improvement Analyst

Recruitment #21-001532-0005




Department of Human Services

Social Services Administration

311 W. Saratoga Street

Baltimore, Maryland 21201

Main Purpose of Job

This position will be responsible for supporting the development and implementation of a robust CQI (Continuous Quality Improvement) process that utilizes evidence-driven, decision-making within LDSSs (Local Department of Social Services) and by SSA (Social Services Administration) leadership. The incumbent will design technical assistance strategies for child welfare programs based on the review and analysis of qualitative and qualitative data. The job duties will entail assisting with customizing local, regional, and statewide technical assistance plans, consultations with local department administrators and federal program officers, and participating in meetings with other internal and external stakeholders. The CQI Analyst conducts program evaluation of the Local Department's child welfare programs, including: analyzing performance and outcome data; conducting case reviews; interviewing children, families, and community stakeholders; and providing consultation on strategies to improve child welfare practice, performance, and outcomes. Knowledge of child welfare policies, regulations, laws, and best practices is essential in evaluating child welfare practice, performance, and outcomes, as are data analysis skills. Additional requirements/tasks: overnight travel up to 40% to the Local Department of Social Services. Ability to drive state or personal vehicle is also required. Occasional consultation on CQI is provided to the Office of Adult Services. The function of this position is essential in ensuring that LDSS services are reviewed.


Conducts Continuous Quality Improvement reviews with the 24 Local Departments of Social Services (LDSS); Coordinates LDSS preparation and participation in the CQI process; Conducts face-to-face meetings, trainings, telephone calls, technical assistance, and prepares and sends formal correspondence; Gathers and analyzes data, including SSA Indicators, case reviews, interviews, and other data sources; Reviews and prepares analytical reports; Assesses the LDSS child welfare performance and outcomes based on local, state, federal, national standards, and best practices; Conducts interviews with children, families, caseworkers, supervisors, and community stakeholders; Writes comprehensive reports of data, case review, and interview findings; Analyzes quantitative and qualitative data to determine state and local child welfare trends and causes in practice, performance, and outcomes; Provides consultation to the LDSS during development of Continuous Improvement Plans; Monitors the implementations and progress of Continuous Improvement Plan. Consults and provides recommendations on course-corrections as needed, based on analysis of data and other information; Considers all relevant child welfare policies, regulations, laws, and best practices in assessing child welfare practice, performance, and outcomes and in recommending improvement strategies; and perform all other duties as assigned.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: A bachelor’s degree from an accredited college or university.

Experience: Five years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.


1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field at may be substituted the rate of 30 semester hours per year for up to two years of the required experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1.  Two years of experience implementing continuous quality improvement processes in a human services environment.

2.  Two years of experience synthesizing/analyzing information from written sources such as case records or verbal sources such as interviewing stakeholders.

3.  Two years of experience partnering with internal and external stakeholders in the development, implementation, and evaluation of action plans.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.



The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.

If additional information is required, the preferred method is to upload.  If unable to upload, please email requested information only to  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have any questions concerning the recruitment process for this position, please call 410-767-7416.

TTY Users: call via Maryland Relay 

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.

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