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HUMAN SERVICE SPECIALIST IV

QUALITY CONTROL ANALYST

Recruitment #21-001905-0007

Introduction

This recruitment is limited to current  employees of the Department of Human Services, Family Investment Administration only.

GRADE

ASTD15

LOCATION OF POSITION

DEPARTMENT OF HUMAN SERVICES
FAMILY INVESTMENT ADMINISTRATION
311 W. SARATOGA STREET
BALTIMORE, MD 21202

POSITION DUTIES

The main purpose of this position is to conduct field audits, investigate, analyze and evaluate cases processed by Family Investment Case managers and reviewed by Family Investment Supervisors in order to: 1) Inform FIA leadership at the Local Departments of Social Services, FIA Central leadership, Maryland legislative leadership and Federal officials in the United States Department of Agriculture about the accuracy and timeliness of benefit processing; 2) Identify corrective action(s) needed to prevent future errors; and, 3) Ensure that the State is in compliance with Federal, State and Local policies and directives in the administration of all Family Investment programs.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:   A Bachelor’s degree from an accredited college or university.

Experience: Three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to two years   of the required experience.

3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience and education.  

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

One year of experience determining eligibility for Social Service programs.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One years of experience utilizing system such as Client Automated Resource and Eligibility System (CARES), Child Support Enforcement System (CSES), Enterprise Content Management Solution (ECMS). 

One year experience and use of personal computer software such as Word, Excel, Access, PowerPoint, WebEx.

Possession of a bachelor’s degree in a human service, public health, Social Services or closely related fields.

LIMITATIONS ON SELECTION

Limited to current  employees of the Department of Human Services, Family Investment Administration only.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Department of Human Services, Examination Services Unit, Attention: LaToura Jones, 311 West Saratoga Street, First Floor, Baltimore, Maryland 21201.

Or fax requested information to: 410-333-0882; Email latoura.jones@maryland.gov: Voice 410-767-8844, toll-free: 1-800-332-6347.  If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

Do not submit unsolicited documentation.

The paper application must be received by 5 PM on the closing date for the recruitment. 

TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Bilingual applicants are encouraged to apply. 

We thank our Veterans for their service to our country and encourage them to apply.