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HUMAN SERVICE SPECIALIST IV

QUALITY ASSURANCE ANALYST

Recruitment #21-001905-0009

GRADE

ASTD15

LOCATION OF POSITION

Department of Human Services

Office of Home Energy Programs

311 W. Saratoga Street

Baltimore, MD  21201

Main Purpose of Job

This position functions as the primary agent responsible for ensuring program integrity in implementation of Office of Home Energy Programs policies and procedures across local agencies and other stakeholders. Responsibilities include fraud prevention, compliance monitoring, oversight of appeals and investigations, and training.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: A bachelor’s degree from an accredited college or university.

Experience: Three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field may be substituted at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications and Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education.

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

One year of experience monitoring program performance and contract compliance and implementing corrective actions for a human services program.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

The ideal candidate will possess:

1. One year of experience in applying federal and state laws, regulations, and policies to program operations.

2. One year of experience handling fraud and Intentional Program Violations referrals.

3. Experience establishing evaluation and outcomes criteria for human services programs.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred. If you are not able to apply online, please send your paper application and supplemental questionnaire (if applicable) to:  Department of Human Services, Examination Services Unit, Attention: Betty Ketterman, 311 West Saratoga Street, First Floor, Baltimore, Maryland 21201.

Or, fax requested information to: 410-333-0882; Email Bettyj.ketterman@maryland.gov: Voice 410-767-7147, toll-free: 1-800-332-6347. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

Do not submit unsolicited documentation. 

The paper application must be received by 5 PM on the closing date for the recruitment. 

TTY Users: call via Maryland Relay, 1-800-925-4434. 

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants and people with disabilities are encouraged to apply. We thank our Veterans for their service to our country and encourage them to apply.