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Maryland Accessible Telecommunications Specialist

Recruitment #21-002043-0013




Main Purpose of Job

The Telecommunications Access of Maryland (TAM) Team, through the Maryland Accessible Telecommunications (MAT) equipment distribution program, provides individuals in need of assistive telecommunications devices and services with access to a vast array of options for making and receiving telephone calls. This position is specifically responsible for supporting the MAT program, with responsibilities that include, but are not limited to, receiving and processing applications from MAT program clients, facilitating the distribution of accessible telecommunications equipment to qualified individuals within the State of Maryland, providing training and presentations across the State of Maryland on the use of accessible telecommunications equipment, and maintaining the MAT program database of clients and equipment. The incumbent will interact with MAT clients encompassing a wide range of hearing, speech, cognitive, sensory, or mobility difficulties, and must be comfortable with extended in-person interactions with clients. Knowledge of American Sign Language (ASL) is required. Knowledge of other non-auditory communication methods such as ProTactile is highly preferred. This position will also be responsible for soliciting bids for equipment using PORFP forms, and purchasing such telephone equipment orders from master contractors. This position reports to the Maryland Accessible Technology Manager, and works with the Telecommunications Equipment Distribution Program Association (TEDPA) and other supporting organizations on issues pursuant to the services supported by the TAM program. Participation in public relations efforts, including training and presenting, to assist with communicating the services provided under the Maryland Relay program throughout the state, will be a part of the expectations for this position.


Provide general MAT Program Support, with responsibilities generally encompassing application processing, database maintenance, sending out bids for equipment, ordering equipment, maintaining inventory tracking, packing, and shipping.

Engage in MAT Field Work, encompassing but not limited to client evaluations, installations, training, presentations, and other activities carrying out the operation of the MAT Program.

Support MAT evaluation center and accessible telecommunications equipment (ATE) procurement and contract administration.

Driving to and from locations periodically may be required.


Education: Completion of 60 credit hours at an accredited college or university.

Experience: Two years of experience in administrative or professional work.


1. Candidates may substitute experience as defined above at the rate of one year experience for 30 credit hours of education for up to 60 credit hours of the required education.

2. Candidates may substitute a Bachelor’s degree from an accredited college or university for the required education and experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required education and experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Experience working with clients with different communication needs

Experience working with individuals with cognitive or mobility impairment

Knowledge of basic types of assistive telecommunications devices


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



Online applications are highly recommended. However, if you are unable to apply online, contact S. Hudson (contact information found below).

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Or call S.Hudson at 410-767-4910.  

Emailed inquiries should reference recruitment number listed in the announcement.

Resumes will NOT be accepted in lieu of completing the State application.   

MD TTY Relay Service 1-800-735-2258.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service needs to be provided before hire. 

We thank our Veterans for their service to our country and encourage them to apply. People with disabilities and bilingual candidates are also encouraged to apply.  As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.