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Victim Services Coordinator in Community Supervision

Recruitment #21-002043-0037




Baltimore City

Division of Parole and Probation

6776 Reisterstown Road

Baltimore, MD 21215


This position is responsible for assisting victims whose offenders are under community supervision, but may also need to assist when the offender is incarcerated. This includes but not limited to meeting with victims, providing follow up phone calls to victims, accompaniment to court, handling issues such as restitution, agent information, no contact orders, offender special conditions, obtaining and maintaining statistical data used for state stats and grant renewal. In addition, the Victim Services Coordinator will serve as a liaison between victims and community based organizations. The Victim Services coordinator will treat victims with dignity, sensitivity and respect in accordance with the Annotated Code of Maryland.


1.Administrative Duties:   Assure the needs of crime victims are met in accordance with applicable statutes, directives and policies. This accomplished in part through letters and phone conversations that provide the victim with offender’s supervision status, standard conditions while under supervision, the agent’s contact information, etc. Ensure that the proper victim contact information is logged into a computer system so that victims can receive the above information in a timely manner. Additionally, ensure that the proper alert codes are entered into the computer system. Maintain statistical data used for reports such as, state stat reporting and grant renewal. Share data and work directly with the agent to ensure proper dissimilation of victim/offender information, so that the agent is aware of any offender violations being reported by the victim. Refer victims to reliable community non-profits that can provide needed services. Contact law enforcement agencies by mail or via telephone to provide notification of an offender that possesses a serious threat to victims or staff and assist with a safety plan for the victim or staff member. Develop solutions to issues and determine alternatives to problems while exercising discretion and independent judgment Notify the appropriate victim when an inmate has violated supervision and is returned to a correctional facility. Update the DPP victim services module for Offender Case Management System (OCMS) and alert code as required. Frequently review, evaluate and determine what refinements need to be made in the OCMS or computer alert screen. Other duties as assigned  


2.Field Duties Accompany the victim to court hearings. Meet with victims in an agreeable location to discuss safety planning. Assist victims with writing a victim impact statement. Assists victims with the Vine system, which is an automated phone system that notifies victims of an inmate’s release from incarceration. Must be knowledgeable and maintain login status to access the Vine system. Attend outside community meetings to explain an offender’s supervision status to interested individuals such as law enforcement agencies, attorneys, parole officers and victim service providers in the State’s Attorney’s Offices. Attend Domestic Violence Coordinating Council meetings to discuss the most up to date best practices in the area of Domestic Violence. Meet with non-profit agencies that work with victims to ensure their reliability and creditability.  


3.Special Assignments: Assist the Program Director for DPP victim services and /or designee with reviewing the procedures manual and make suggestions for revisions to current policies and procedures associated with the victim services process. Assist the Domestic Violence agent with opening and or closing files and other duties as requested.   Show willingness to represent VSU at meetings with Victim Service provider’s at all state levels, which include the Governor’s Office of Crime Control and Prevention, States Attorney’s Offices, DPSCS, Law Enforcement, Victim Advocate Groups and Community Leaders. Participate and successfully complete ongoing training – and provide a summary of training to the rest of the Victim Service Unit. Assist with hosting the Secretary’s Open House – annual event during National Crime Victim’s Rights Week that provides victim awareness to offenders, inmates and employees of the Department of Public Safety and Correctional Services. Assist in events where inmates have donated items, such as artwork to various victims’ rights organizations for fund raising efforts.   


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying

Education: Completion of 60 credit hours at an accredited college or university.

Experience: Two years of experience in administrative or professional work.


1. Candidates may substitute experience as defined above at the rate of one year experience for 30 credit hours of education for up to 60 credit hours of the required education.

2. Candidates may substitute a Bachelor’s degree from an accredited college or university for the required education and experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required education and experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. Experience logging information into a database.

2.Experience coordinating and attending work related meetings.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to or faxed to 410-484-5928. Paper application materials must be received in our office by the closing date for the recruitment.

T. Massey


If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload,
please email the requested information to referencing the recruitment number in the subject line, or fax to 410-484-5928 (providing a cover sheet with your contact information,
recruitment name, recruitment number and the number of pages faxed). Only additional materials that are requested will be accepted for this recruitment.

For questions regarding this recruitment, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment & Examination at 410-339-4200, MD TTY Relay Service 1-800-735-2258.

If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at <> or

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.