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Recruitment #21-002043-0077


This is a CONTRACTUAL position with the Department of Public Safety and Correctional Services. The incumbent serves at the pleasure of the appointing authority.




Baltimore City-6776 Reisterstown Road, Suite 314 Baltimore, MD 21215


This is an administrative position that requires regular use of independent judgement and analysis in applying and interpreting complex administrative plans or policies. This position will analyze and compile data obtained from continuous quality improvement (CQI) processes, manage the database for all clinical reports submitted by the health care vendors; track and follow through with all clinical services activities monitored by the office of legislative auditors; and work with the department’s Director of Nursing (DON) and Director of Clinical Services/Chief Medical Officer (CMO) in the review and management of the clinical services’ policy and procedure manuals. Position will support the department in the management and oversight of vendor credentials including training requirements. This position will work with ACOMs and CQI nurses to trend and track all vendor activities required to monitor contract compliance and will provide reports as directed to the Chief Medical Officer and the DON.

1. Management of Vendor Reports: Monitors vendors’ contractual compliance with submission of required reports and reviews the contents of those reports for compliance. Provides monthly summary of reports and works with ACOMs and CQI nurses to follow up with vendors for missing reports. Will recommend liquidated damages as necessary for continued non-compliance and will make recommendations to the state’s DON and Chief Medical Officer for improvements in the process. Will analyze and trend data related to specific reports as directed by the DON and the CMO. Maintain reports in a form and format approved by the DON for review by external auditors as necessary.  

2. Monitoring of Vendor Training Compliance and Credentialing Monitor the training database for all vendors to ensure contract compliance with initial and annual training requirements and provide monthly reports of compliance to the DON. Monitor the credentialing database for all vendors in the Netdocs state document storage system and provide monthly reports of compliance. Notifies ACOMS of all individuals with expired credentials for lock-out from the facilities when indicated and recommends liquidated damages when applicable. Maintains a spreadsheet of all barred vendor employees and verifies employability of all new employees by cross referencing this list against new employee through monthly review of vendor new employee list. Completes credentialing audit according to established frequency using approved credentialing audit tool and reports findings to the DON.  

3. Management of Clinical Services Policy and Procedure Manuals Provides administrative support needed to type, store, and ensure annual review of all DPSCS Clinical Services Policy and Procedure manuals. Liaises with other departments in the agency and with health services vendors as needed for the policy reviews. Assists the DON with assignments of nurses for policy review and follows through to ensure completion. Ensures that current policies are accessible in the S-Drive and Safetynet.

4. Management of the Departments Clinical Services CQI Data and CAPs Works with the CQI Nurse manager to track and trend vendor CQI reports and the department’s CQI reports, identify areas or processes that need improvement and make recommendations for corrective action plans (CAP). Maintain a database for all requested corrective action plans related to the trending reports, inmate death reviews, ARP appeals and other process reviews and ensures that all CAPs are completed to include receipt of all evidence of corrective actions and audits validating resolution of the problem.  

5. Audit Tools and Management of External audit Processes Works with the DON and the CQI Nurse manager in the development of audit tools as needed to monitor all clinical services processes including as required for the Duvall audits. Maintains a database to manage the department’s compliance with all external audits including NCCHC, MCCS, ACA, OHCQ, DEA etc. Ensures receipt of all reports from the auditors and follows up with vendors to ensure that all corrective action plans required by any external auditor is completed and provided by the vendors in a timely manner.

6. ACOM and CQI Support Provides administrative support to ACOMs in the Central, Southern and Western Regions of the state as needed to include reports management, vendor staff credentialing review and ensuring availability of office supplies. Works with the ACOMs and the Medical Internal Audit Unit to compile analyze and summarize staffing audits completed by the ACOMS using the KRONOS timekeeping system.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Completion of 60 credit hours at an accredited college or university.

Experience: Two years of experience in administrative or professional work.


1. Candidates may substitute experience as defined above at the rate of one year experience for 30 credit hours of education for up to 60 credit hours of the required education.

2. Candidates may substitute a Bachelor’s degree from an accredited college or university for the required education and experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required education and experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. Experience reviewing and maintaining reports.

2. Experience entering data into multiple databases and spreadsheets.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to or faxed to 410-484-5928. Paper application materials must be received in our office by the closing date for the recruitment.

If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload,
please email the requested information to referencing the recruitment number in the subject line, or fax to 410-484-5928 (providing a cover sheet with your contact information,
recruitment name, recruitment number and the number of pages faxed). Only additional materials that are requested will be accepted for this recruitment.

For questions regarding this recruitment, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment Division at 410-585-3999.

A. Caprio-Belal

If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at <> or

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.

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