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Recruitment #21-002586-0066




Department of Juvenile Services
Office of Research and Evaluation
217  E Redwood Street 
Baltimore, MD 21202

Main Purpose of Job

This position functions as a business analyst and analytics specialist within the Office of Research and Evaluation. This position is responsible for: 1) engaging and collaborating with DJS managers and executives to understand their operations and processes, and identifying data-driven solutions for helping them manage and monitor these activities; 2) designing and developing periodic data reports (e.g., monthly, quarterly) that enable DJS managers and leadership to monitor continuous quality improvement in operations, as well inform the implementation of policies and reforms; 3) creating visually appealing charts, graphics, and other analytic products that display processes, key metrics, and performance measures that help drive Department improvements; 4) bridging the gap between DJS leadership and the Information Technology, and Research and Evaluation data offices by communicating report needs, identifying appropriate data sources, and communicating specifications for the building of analytic products, including dashboards and scorecards; 5) planning and conducting evaluations of department programs and initiatives, and conducting other research projects undertaken by the Department. This position collaborates with DJS management and other staff, staff from other youth serving agencies, and/or universities in these activities. This includes staying current on best practices in juvenile services interventions, as well as research methods, business analysis practices, and analytic practices applicable to the positions.


Education: A Bachelor's degree from an accredited college or university.

Experience: Four years of experience in administrative staff or professional work.


1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.


A master's degree in social science such as sociology, criminology, psychology, public policy and administration, public health or related discipline
Experience in program or policy evaluation
Experience interpreting and understanding implications of data analyses, and possess making clear recommendations based on findings
Experience designing studies, including identifying, gathering, and analyzing data using statistical software appropriate to topic being studied
Experience determining appropriate metrics and measures that will help measure progress, reinforce policy, and make adjustments to standing procedures
Experience working in Excel, including pivot tables and charts
Experience developing PowerPoint presentations
Demonstrated ability to employ research and analytical thinking skills 


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment will be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore it is essential that you provide complete and accurate information on your application. Please report all related experience and education and include either a copy of your transcript or list your relevant coursework in the Classes Relevant to the Job section of the application.



The online application process is strongly recommended. However, if you are unable to apply online, you may mail a paper application to the address below or fax a paper application to the fax number below. If you choose to fax or mail a paper application, you must include on each page of the attachment your First and Last Name, the Recruitment Number that is located at the top of the bulletin and the last 4 digits of your SS#. Incorrect application forms will not be accepted:

Maryland Department of Juvenile Services, 
OHR-Recruitment & Examination Unit, 
217 E Redwood Street 
Baltimore, MD 21202
Attention: Shavonne Holman
Fax number 410-333-4188
TTY Users: call via Maryland Relay

Should additional information regarding this recruitment be required, please contact DJS Office of Human Resources at In your email, please include the recruitment number and job title.
DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.