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Training Manager

Recruitment #21-002586-0184


The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products and promotions, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. 




Montgomery Park Business Center 
1800 Washington Boulevard, Ste. 330 
Baltimore, Maryland 21230

Main Purpose of Job

Provide support to Sales management team regarding reporting. Ability to distribute various documents to both internal and external sources on a daily/weekly basis. May be asked to create and proof reports as well.


Trains current and new employees in the Sales division using the sales tools (Microsoft Surface Go) and related programs (Gem Intelligence, Gem Office, GMS and Gem Retailer) as well as using Google suite of products, Microsoft Word and Excel. Keeps abreast of upgrades to Lottery software, Google and Microsoft software which may affect the usage of the sales tool(s). 

Work with Lottery Human Resources to deliver content regarding Agency wide training. Training will include content such as Conflict Resolution, Ethics, Diversity, and Sexual Harassment in the Workplace among other topics.


Experience: Eight years of experience in administrative staff or professional work.


1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in administrative staff or professional work for the required experience.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.


Experience developing a training schedule for new and current employees.
Experience providing an ongoing training program for current employees. 
Experience using Microsoft Office.
Experience using Google.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


Applicants who meet the minimum qualifications will be included in further evaluation.  

For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



Resumes will NOT be accepted in lieu of completing the online or paper application.  Online application process is STRONGLY preferred.  If unable to apply online, applicants may submit a paper application and direct any inquiries to:

Maryland Lottery and Gaming Agency
Attn: Tyrice Gorham
1800 Washington Boulevard, Suite 330 
Baltimore, MD 21230
Office: 410-230-8840 or email:

TTY Users: Call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

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