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PUBLIC DEFENDER INTAKE SPECIALIST I

INTERNAL

Recruitment #21-002692-0013

Introduction

Internal Announcement

Introduction:

The Office of The Public Defender is a statewide agency charged with providing superior legal representation for indigent defendants. The agency's vision is Justice, Fairness and Dignity for All. Employees are committed to the core values of a culture of excellence, clients centered representation, tenacious advocacy, and are united as a team in achieving the agency's mission. 

The Office of the Public Defender is seeking detailed oriented applicants with customer service and data entry skills for full-time, entry level, Public Defender Intake Specialist I. The position requires the ability to work in a fast paced environment in Baltimore County. Travel between offices are required as well as travel to the courthouses and county detention center to conduct interviews. The Public Defender Intake Specialist I, interviews defendants to obtain background and financial information to determine eligibility for public defender services. Application information is obtained from defendants and their families in our office, and the detention center. Significant client contact is required to provide and gather information for case file preparation and attorney assistance. Data entry of case information is required in this position.  Applicants must be able to obtain a security clearance to enter into the local detention facility to conduct interviews.

GRADE

8

LOCATION OF POSITION

200 Washington Ave, Towson, MD 21204.

Main Purpose of Job

The Public Defender Intake Specialist I is the first interaction clients have with the Office of the Public Defender. Professionalism and people skills are a must. Intake Specialists will answer phones, enter data and interview clients for information relevant to case files and to determine eligibility for representation by the Office of the Public Defender. Intake Specialist I will also help keep up with organization of casefiles. Employees in this classification do not supervise.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six months of experience interviewing persons for the purpose of obtaining and verifying background or financial information.

Notes:

1. Candidates may substitute additional experience interviewing persons for the purpose of obtaining background or financial information on a year-for-year basis for the required education.

2. Candidates may substitute 60 credit hours from an accredited college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Compliance Inspection and Support classifications or Compliance Inspection and Support specialty codes in the Inspection, Investigation, Enforcement, and Compliance field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Experience working with CJIS/JIS systems.

Experience working in a customer service environment. Customer communication is critical to this position.

Proficient data entry skills.

Experience working with arrested persons, attorneys, law enforcement and courtroom personnel.

Experience with multi-tasking in a fast paced environment.

LIMITATIONS ON SELECTION

Limited to current Office of The Public Defender employees only.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 

EXAMINATION PROCESS

The examination will consist of a rating of your education, training and experience related to the requirements of the position.  You may be required to complete a qualifications supplement, or the rating may be based on your application.  Therefore, it is important that you provide complete and accurate information on your application.  Report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications preferred.  Please fax all paper applications and questionnaires to (410) 333-2260.

Inquiries regarding applications and submitting paper applications can be directed to: Office of the Public Defender, Human Resources Division, 6 Saint Paul Street, Suite 1304, Baltimore, MD 21202; or by calling (410) 767-8500, toll free: 877-430-5187; TTY users call Maryland Relay Service 800-735-2258. 

Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. A paper copy of the MD State application form and questionnaire can be downloaded from the link below.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.