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POLICE COMMUNICATIONS OPERATOR II

Recruitment #21-002704-0002

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GRADE

12

LOCATION OF POSITION

This position is with the Maryland Department of General Services, Maryland Capitol Police, the
position is located in Annapolis, Maryland.

Main Purpose of Job

Police Communications Operators will provide the full performance level of communications work within the Department of General Services-MD Capitol Police (DGS-MCP). This will be accomplished by operating the Computer Assisted Dispatch/Records Management System and multi-channel police radio equipment. This is an emergency essential classification subject to emergency release procedures. Employees in this classification must be willing and available for duty at such hours, day or night and are required to remain or report for duty at such hours as needed to maintain the continuous operation of this agency. If you are the selected candidate for this position, you will be required to complete a Pre-Employment Physical, which will assess your ability to safely perform the essential functions of this position. 

POSITION DUTIES

Employees in this classification provide services to law enforcement, the public, State employees and other authorized agencies.  The candidate for the position must be able to multi-task and perform operations on numerous systems to include:

- Computer aided dispatch/records management systems;

- Multi-channel police radio equipment;

- Multi-line telephone systems;

- Security camera systems;

- Building access control systems;

- Fire monitoring systems; and

- Criminal justice information systems.  

Duties for this position include but are not limited to:

- Receives, identifies and accurately evaluates emergency and routine calls for police services, routes 911 calls for Fire and EMS services, refers calls to other agencies and makes required notifications as appropriate.  

- Monitors and maintains the status of all police personnel and units as to location and availability.

- Determines appropriate personnel and equipment to be dispatched using voice radio and computer aided dispatch system.

- Uses established policies & procedures, independent judgment, common sense to make rapid and accurate decisions in dispatching police resources.  

- Performs multiple, routine and complex dispatch tasks simultaneously.  

- Responds calmly and effectively in emergency and stress situations.  

- Effectively communicates and coordinates in a teamwork environment with co-workers, other agencies, departments and the public, exercising strong customer service and group dynamic skills.  

- Works with documents, reads maps, manuals, memorandums, legal resources, policies & procedures and posted information.  

- Monitors multiple police, fire and emergency radio frequencies.  

- Initiates, receives and interprets information from various law enforcement computerized database systems.  

- Monitors facility security and various alarm systems.  

- Performs research and clerical work such as preparation of logs, reports, forms and update of information and files in a timely manner.  

- Performs other related duties as assigned or as the situation requires.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience operating multi-channel radios, keyboards or computer terminals in a law enforcement or related operation.

Note: Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Operations Specialist  classifications or Signal Corps, Cyberspace Support, or Communications specialty codes in the communications field of work on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATIONS

Applicants must possess the following selective qualification(s) to be considered. Include clear and specific information on your application regarding all qualifications. 

1. Six months experience working as a communications operator/dispatcher for a police agency.

2. Six months experience of rules and regulations governing the use of CJIS and NCIC systems. 

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants who possess the following preferred qualifications. Include clear and specific information on your application regarding all qualifications.

1. Experience supervising lower-level communications staff.

2. Excellent interpersonal and oral/written communication skills.

3. Ability to work under pressure and make sound decisions. 

4. Experience utilizing multi-channel radio communications systems and computer aided dispatching systems.

SPECIAL REQUIREMENTS

1. Applicants for this classification may be subject to an extensive background investigation prior to appointment.

2. Employees in this classification will be required to provide a telephone number at which they can be reached.

EXAMINATION PROCESS

It is important that you provide complete and accurate information on your application.  Please include all experience and education that is related to this position.  All information concerning your qualifications must be submitted by the closing date; information submitted after the closing date will not be considered. 

Note that for any position requiring a college degree or college credit, you will be required to submit a college transcript prior to being offered a position. You may submit your transcript as part of the application process.

The examination for this position will consist of a rating of your education, training and experience related to the requirements of the position.  Successful candidates will be placed on the employment eligibility list categorized as BEST QUALIFIED, BETTER QUALIFIED, or QUALIFIED. The eligibility list will be valid for one year and may be extended.  The list will be used by the hiring authority to select employees for interviews.  Eligible lists may be used to fill future vacancies of the same classification.

You MUST possess the minimum qualifications before you may be selected for a State job – Verification will be completed by the appointing authority.  If you are scheduled to complete an educational or licensing requirement within six months of the examination, you may participate in the examination process.  Permanent State employees may also complete necessary experience requirements within six months of the date of an examination.  Credit is given for relevant part-time, temporary or volunteer experience based on the number of hours worked per week.  You must include on your application the time spent on such activity. 

You must be legally authorized under the United States Immigration Reform and Control Act to be hired in the position for which you apply.

BENEFITS

FURTHER INSTRUCTIONS

Contact kendra.young1@maryland.gov or call 410-767-4410 with questions about this recruitment.  The on-line application process is STRONGLY preferred.  Apply online at www.dgs.maryland.gov – click on Employment on the left side of the screen.  If you are unable to submit your application online, please send your paper application to: Human Resources, Dept. of General Services, 301 W. Preston St., Suite 1311, Baltimore, MD  21201 by the closing date and time. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country. 




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