Skip to Main Content

Powered by JobAps


Recruitment #21-002711-0080


The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland.




2301 Argonne Drive
Baltimore, MD 21218

Main Purpose of Job

This is a professional level administrative position within the Workforce Services Department that provides consultation and technical Behavioral Health Services and Psychiatric services assistance for consumers referred by DORS Field staff; and advises various service providers within the Workforce & Technology Center (WTC) directed toward the successful placement of individuals with disabilities into competitive employment. Provides management and service delivery coordination for individuals with disabilities referred for Behavioral Health Services, Psychiatric services and other Workforce Services programs. Develops and coordinates delivery of services provided within WTC to counseling staff, case managers, and vocational service providers; and ensures that services for individuals with disabilities adhere to all federal and state laws, rules and regulations; and Division/Center and department policies and procedures. This position is also responsible for providing, and supervising staff providing, all administrative/clerical services to the Workforce Services department to support service provision to consumers served at WTC and throughout the state.


Provides service delivery coordination with DORS Field Staff, WTC departments, consumer community case workers, therapists, and psychiatrists. Manages processing of referrals, identifies scope and nature of assessment services; coordinates and schedules delivery of Behavioral Health Services and University of Maryland Psychiatry contract services to DORS consumers. Coordinates activities and develops program policies, procedures, and practices for the departmental procedural manual. Tracks daily actual services hours provided by psychiatry, and prepares billable quarterly service hours for University of Maryland contract. Manages invoice processing and tracks monthly expenditures for the QUEST urinalysis contract. Prepares statistical reports and maintains performance measurement criteria for monthly and annual reporting. Attends Center Services Team (CST) Meetings to review files for Behavioral Health Services and Psychiatric issues and makes decisions regarding obtaining additional medical records and the need for the consumer to be evaluated by WTC Behavioral Health Specialist, Mental Health Professional Counselor or Psychiatric contract staff. Develops, maintains, analyzes and monitors CST caseload/pending referrals list, for timely service delivery for consumers referred to CST for WTC admission. Compiles and edits clinical reports for submission to referral source.  Independently reviews, calculates, processes, and verifies consumer service authorizations for provision of services. Enters and processes AWARE authorizations, appointment letters and schedules of consumers for department personnel. Supervises and provides direction to the Administrative Aide assigned to the WTC Workforce Services department. Provides oversight and guidance to ensure that procurement of training program equipment, supplies and consumer goods/services are completed; proper fiscal policies are followed; and documentation is done accurately and on time. Oversees the completion of AWARE documentation for consumer services provided by the Administrative Aide/Case Manager. Implements the internal marketing plan to equip Agency staff with the resources needed to inform consumers of available WTC services. Develops, implements and maintains marketing materials, tools and information for Workforce Services programs and services at WTC in collaboration with the Agency’s Communications Director and various Center/Agency staff. Develops, modifies and maintains training materials for onboarding new staff, interns and other personnel. Provides orientation and training to new Workforce Services staff, college interns/volunteers, and Residents/Fellows/Faculty of University of MD Psychiatry. Performs routine typing, mailing, filing, scanning, and faxing related to service provision. Independently receives and verifies documentation from DORS and department staff.


Education: Possession of a Bachelor's degree from an accredited four-year college or university.

Experience: One (I) year experience in administrative or professional work.  

1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education. 

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.  

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required education and experience.


  • Experience with the DORS AWARE Case Management system specifically with the AWARE WTC Service Module and Participant-Employer Modules.
  • Experience working with individuals with disabilities.
  • Knowledge of medical/disability terminology and services.
  • Experience in preparing procurement documents and internal requisitions.


This recruitment is limited to current permanent full-time Division of Rehabilitation Services (DORS) employees.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



Applicants must complete the Maryland State Government on-line application for employment recruitment #21-002711-0080, The Application must clearly demonstrate that the applicant meets the prerequisite Minimum Qualifications for the position. Paper applications can be completed and faxed to 410-554-9397 or mailed to
DORS Human Resource Department, 2301 Argonne Drive, Baltimore, MD 21218. 

To obtain a paper application visit our website or TDD (410) 554-9399. 

Inquiries can be made to 410-554-9424. 

Appropriate accommodations can be made for individuals with disabilities. 

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850.

Proof of eligibility to work in compliance with the Immigration Reform and Control Act, and travel throughout the State are required.  

Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment. 

TTY Users: call via Maryland Relay 

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.