Skip to Main Content

Powered by JobAps


CQI Supervisor

Recruitment #21-002729-0007


This recruitment is limited to current Social Services Administration (SSA) employees only.




Maryland Department of Human Services
Social Services Administration
311 W. Saratoga Street
Baltimore, MD 21201

Main Purpose of Job

The job duties responsible for supporting the development and implementation of a robust CQI process that utilizes evidence-driven decision-making within LDSSs and by SSA leadership. The incumbent will design technical assistance strategies for child welfare programs based on the review and analysis of qualitative and qualitative data.

The job duties will entail assisting with customizing local, regional, and statewide technical assistance plans, consultations with local department administrators and federal program officers, and participating in meetings with other internal and external stakeholders. The incumbent will be responsible for conducting best practice research to inform the development of the subsequent technical assistance strategies and analyzing data to inform policy and practice recommendations.  Recommendations will be formulated to inform existing and innovative statewide child welfare practice and policy decisions.  

Supervising review teams that monitor local departments for program effectiveness and compliance with federal and state regulations will be expected to ensure that Maryland’s child welfare continuum meets the safety, permanency and well-being needs of children and youth. Additional duties include assisting the managers with tasks as designated by the executive staff.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

EDUCATION: Possession of a bachelor’s degree from an accredited four-year college or university.

EXPERIENCE: Seven years of experience in administrative, professional or technical work, two years of which must have involved supervision of other employees or exercising responsibility for program development.


 1. Applicants may substitute education at the graduate level at an accredited college or university at the rate of 30 semester hours on a year-for-year basis for a maximum of two years of the required general experience.

 2. Experience in a human service program may be substituted on a year-for-year basis for the required four years of college education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, two (2) years of which must have been in an administrative supervisory or consultative capacity.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. Three years of experience implementing continuous quality improvement processes IN A HUMAN SERVICES ENVIRONMENT. 

2. Three years of experience synthesizing/analyzing information from written sources such as case records or verbal sources such as interviewing stakeholders. 

3. Three years of experience partnering with internal and external stakeholders in the development, implementation, and evaluation of action plans.


This recruitment is limited to current Social Services Administration (SSA) employees only.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.  

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. 

You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.



The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201. 


All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application.


If additional information is required, the preferred method is to upload.  If unable to upload, please email requested information only to Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have any questions concerning the recruitment process for this position, please email Scott Waddel at  

TTY Users: call via Maryland Relay


As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. 


People with disabilities and bilingual applicants are encouraged to apply. 


We thank our Veterans for their service to our country and encourage them to apply.