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JOB SERVICE SPECIALIST III

Recruitment #21-003211-0001

Introduction

The Maryland Department of Labor has several vacancies throughout the State of Maryland.  When completing your application, please select all locations in which you are willing to accept employment.

GRADE

ASTD12

LOCATION OF POSITION

Statewide

Main Purpose of Job

Conduct reemployment workshops for profiled claimants and other qualified job seekers to enhance job seeking skills and to lessen the duration of unemployment. Conduct eligibility reviews to determine issues for job search for claimants and make appropriate referrals for adjudication.

POSITION DUTIES

Planning job search workshops of not less than the required hours for RESEA completion. Preparing and organizing materials that will be presented on a regular basis to profiled Unemployment Insurance claimants and other qualified job seekers; Conducting orientation workshops to improve attendees’ job search techniques and enhance their employability. Completes administrative duties related to workshops and participants by: Developing attendance roster and/or rescheduling customers for future classes based on responses from workshop attendance letters; Documenting results of workshops using the automated data system; Notifying Unemployment Insurance supervisor or designee of claimants' failure to report to the workshop or non-completion within specified time limits as directed; Notifying Unemployment Insurance designee of claimants who have not met their 60 day obligations post RESEA workshop. Provides individualized customer service and labor exchange assistance by: Coaching and guiding individual customers in employment development planning, résumé preparation and/or software instruction; Referring workshop completers to available appropriate jobs for which they qualify or to training, and performing job development when necessary.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of experience in the field of workforce development involving conducting interviews with persons seeking employment and providing assistance to employers needing qualified personnel to fill vacancies.

Notes:

1. Candidates may substitute additional experience in workforce development taking job orders from employers, conducting job-ready interviews, registering job applicants, verifying job referrals, conducting vocational placements, performing unemployment adjudications, or appraising job applicants for employability on a year-for-year basis for the required education.

2. Candidates may substitute education at an accredited college or university at the rate of thirty credit hours for one year of experience for up to two years of the required experience.

3. Candidates may substitute active duty military recruiting experience or career counseling experience on a year-by-year basis for the required education or experience.

SELECTIVE QUALIFICATIONS

One year of customer service experience.

DESIRED OR PREFERRED QUALIFICATIONS

At least three year’s experience developing and facilitating presentations to large groups on workforce and/or business development topics.

Ability to speak Spanish or other languages.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of an unemployment insurance over payment and/or fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment. 

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date with the exception of a foreign degree evaluation (if applicable). Your application may be approved pending receipt of the evaluation. Successful candidates may be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

EXAMINATION PROCESS

Your application is part of the examination process. The examination will consist of a rating of your education, training, and experience related to the requirements of this position. The rating will be based on the information provided on your application. Therefore, it is important that you provide all the experience and education that is related to this position completely and accurately. Verifiable volunteer experience will be considered. Please include it on your application, if applicable. This recruitment does not require any additional materials to be uploaded with the exception of a foreign degree evaluation (if applicable). Please do not submit unsolicited documentation (resumes, transcripts, cover letters, etc.). Resumes will not be accepted in lieu of completing the application. You will be required to complete a supplemental questionnaire.

BENEFITS

FURTHER INSTRUCTIONS

For questions concerning this recruitment, please contact: Erin Alston at erin.alston1@maryland.gov

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to: Maryland Department of Labor, Human Resources Office, 1100 N. Eutaw Street, Room 101, Baltimore, MD 21201. 

Resumes will NOT be accepted in lieu of complete the online or paper application. Emailed inquiries should reference recruitment number listed in the announcement. If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. Please do not submit unsolicited documentation (resumes, cover letters, etc.).  

TTY Users: call via Maryland Relay.  

We thank our Veterans for their service to our country, and encourage them to apply.  People with disabilities and bilingual applicants are strongly encouraged to apply.   As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.