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Labor Exchange Supervisor

Recruitment #21-003214-0001


Maryland's Department of Labor, Division of Workforce Development and Adult Learning (DWDAL) is accepting applications from qualified candidates for Supervisor II within the Office of Workforce Development (OWD).  Please be advised that frequent travel may be required and a State vehicle may not always be available. Reimbursement for use of personal vehicle will apply according to the State travel policy.





Main Purpose of Job

Supervise American Job Center staff, interns and volunteers at the American Job Center. Represent the American Job Center or Labor Exchange Administrator at meetings with community organizations to ensure a viable employment program to meet the needs of customers by enhancing the level of agency services. Promoting the American Job Center, in a cooperative fashion, with community programs concerned with employment needs.


Supervises the implementation of workforce development programs at the local Wheaton office

Assuring that appropriate services are provided to customers Coordinating programs to achieve desired results Determining production levels required within the local office staffing capabilities, and designating work assignments to ensure customer needs are met and that required levels of performance are obtained to achieve local office performance goals

Assist in recruitment and interview process of new staff Referring job seekers to training and/or supportive services to improve their job readiness by utilizing community, training and educational resources.

Preparing related work search training waivers for UI claimants.

Prepare Federal Bonding letters for qualified job seekers.

Conducting meetings with all staff to inform of new and updated changes in agency policy Completing a written performance evaluation of staff semi-annually by meeting with each staff member Monitoring staff compliance with agency rules and regulations Resolving disputes and complaints


Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of experience in the field of occupational placement and job development which must include one year supervising employees conducting interviews with persons seeking employment and for providing assistance to employers needing qualified personnel to fill vacancies.


1. Candidates may substitute additional experience involving taking job orders from employers or job development, conducting job-ready interviews, registering job applicants, verifying job referrals, conducting vocational placements, performing unemployment adjudications, or appraising job applicants for employability on a year-to year basis for the required education.

2. Candidates may substitute education at an accredited college or university at the rate of thirty credit hours for one year of experience for up to two years of the required experience.

3. Candidates may substitute active duty military recruiting experience or career counseling experience on a year-by-year basis for the required education or experience.


At least one year of experience drafting policies & standard operating procedures (SOPs).


At least one year of experience with staff development and retention

At  least one year of experience providing technical assistance and training to subordinate staff




All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Dept. of Labor/DUI) to determine whether any monies are owed to MD Dept. of Labor/DUI as a result of an unemployment insurance overpayment and/or fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.


Applicants must provide sufficient information on the application to show they meet the minimum qualifications for this recruitment. RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS. All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.



U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

 If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

 PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION. Completed applications, required documentation, and any required addendums may be mailed to:

MD Department of Labor Office of Human Resources/ Mrs. Linnea Maker

Attention: 21-003214-0001

1100 N. Eutaw Street, Rm. 101

Baltimore, MD 21201

Fax #: 410-333-5101 


If you have any questions about this recruitment, please contact the Maryland Department of Labor at 410-230-6300. The MD State Application Form can be found online. Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.