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Charter Troubleshooter Supervisor

Recruitment #21-003235-0020


This is a Position Specific Recruitment for the Department of Assessments and Taxation, Charter Filing and Processing Division. The resulting eligible list will be used for this position only.  Interested persons will need to reapply for future recruitments in this classification. Recruitment is limited to current State Department of Assessments and Taxation employees only.




Department of Assessments and Taxation
Charter Filing and Processing Division
301 W. Preston Street
Baltimore, MD  21201


The position supervises the Charter Troubleshooters and Service of Process function; provides support to OIT overseeing design, development and testing of MBES applications; oversees all credit card refunds and unallocated funds (in-house and internet); oversees the Charter Discovery program.

Supervises the Charter troubleshooter unit including assigning work, approving leave and performance evaluations.

Responsible for issuing internet and in house credit card refunds. Assists MBES programming and OIT Specialists in the design, development and testing of MBES application corrections or enhancements and estimate effort and resources required to performance these modifications. 

Oversees the pre-production testing to ensure quality assurance policies and procedures are adhered and coordinated User Acceptance of any MBES enhancements, modifications, and/or new development. Participates in the management of changes with the Programmer/ Analyst Supervisor based on needs of the end users, other department control Units or Agencies. Oversees the Service of Process function to ensure accurate and timely processing of requests. 

Oversees the Discovery Program for sales tax and vendor payments accounts. Develops end user training requirements and provides end-user training, to include one on one and group training. 

 Performs various other duties as assigned; which may include but not limited to supporting other teams when appropriate participates in training provided by management for any job duty deficiencies, regularly checks and responds to emails and follows SDAT’s Customer Service Policy.


Education: Possession of a Bachelor's degree from an accredited four-year college or university.

Experience: Two years experience in administrative or professional work.


1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required education and experience.


Experience with MBES application corrections, modifications and enhancements.
Experience interpreting and applying laws, rules, regulations and policies. Experience with supervising, evaluating and training employees. 
Experience using Microsoft Office Suite, including Word, Excel and Power Point. 
Experience using Google Docs to share Excel spreadsheets and other documents


Must be willing to work in Baltimore City.
Recruitment limited to current State Department of Assessments and Taxation employees only.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Assessments and Taxation, Office of Human Resources, 300 W. Preston St., Room 511, Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the Department of Assessments and Taxation at or 410-767-1140, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.