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Senior Analyst, Non-Depository Operations

Recruitment #21-003305-0001


The Maryland Department of Labor is now accepting applications for Management Specialist III. This position functions as the Senior Analyst for Non-Depository Operations.




500 North Calvert Street, Baltimore, Maryland 21202

Main Purpose of Job

This position functions as the Senior Analyst for Non-Depository Operations. This person has primary responsibility for supporting the Director of Non-Depository Operations in ensuring operational and systems stability with regard to the non-depository functions of the Commissioner, including providing operational and technical assistance for the Non-Depository Licensing Unit, the Non-Depository Supervision Unit, and the Enforcement Unit, developing and updating the policies and procedures for those Units, assisting in coordinating the training for those Units, identifying trends and recommending strategic goals and other initiatives, and performing other administrative duties as assigned. This position also functions as the Administrator for the Non-Depository Operations Committee, Maryland’s State Collection Agency Licensing Board, and Maryland’s Foreclosure Registration System.


Duties of this position include, but are not limited to:

Assists with the review and monitoring, on an ongoing basis, of the operational policies and procedures for the Non-Depository Licensing Unit, Non-Depository Supervision Unit, and the Enforcement Unit, and provides technical support in developing and updating those policies and procedures as appropriate, including the development and maintenance of licensing, examination, investigation, and enforcement policies and procedures manuals.

Provides technical support in the maintenance of accreditation and reaccreditation under the Conference of State Bank Supervisors and the American Association of Residential Mortgage Regulators’ Mortgage Accreditation Program.

Provides technical support with the development and maintenance of a comprehensive training program, assists in ensuring staff is apprised of current regulatory developments and requirements, locates sources of appropriate instruction and maintaining administrative rights in CSBS Regulatory University and CSBS Learning Management System.


Education:   A Bachelor’s degree from an accredited college or university.

Experience: Two years of experience performing analyses of complex managerial policies, practices, methods, agency programs, organizations, procedures, and other functions of management work at the secretariat-level department or independent agency.


Experience: Three years of experience involving professional analytical work in Industrial Engineering, Business Administration (must have been in business financial management, managerial accounting, statistics, marketing research economics, or business policy formulation and administration), Public Administration (must have been in behavioral sciences, organization development, governmental budgeting, procurement and contracting, public financial management and budgeting, information technology systems development, government policy formulation and administration, or program analysis), Operations Research or Management System Analysis.


1. Candidates may substitute graduate education in Industrial Engineering, Business Administration, Public Administration, Operations Research, or Management Systems Analysis from an accredited college or university at the rate of thirty credit hours for one year of the three years of required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Industrial Engineering, Business Administration, Public Administration, Operations Research, or Management Systems Analysis classifications or specialty codes in the management analysis field of work on a year-for-year basis for the required experience and education.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Experience with well-developed written communications skills, including thorough knowledge of grammar and punctuation.

Experience with formatting and editing in Microsoft Word.

Experience with formatting and formula creation in Microsoft Excel. 

Experience with non-depository financial institutions, such as mortgage lenders and servicers, consumer lenders, money transmitters, collection agencies, debt managers and/or check cashers.

Experience with Maryland and Federal laws and regulations governing non-depository financial institutions.

Experience with the codification of Maryland and Federal laws and regulations.


All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Department of Labor/DUI) to determine whether any monies are owed to Department of Labor/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.


Completed applications, required documentation, and any required addendums may be mailed to:


Department of Labor Office of Administration

Attn: Tenisha Tunstall    21-003305-0001

1100 N. Eutaw Street, Rm. 101

Baltimore, MD 21201


For additional information, please contact Tenisha Tunstall at 410-767-2772 or via email


The MD State Application Form can be found online


Department of Labor is an equal opportunity employer. It is the policy of Department of Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.