MEDICAL CARE PROGRAM ASSOCIATE II
|Department||MDH Med Care Prgms - Ofc of Health Services|
|Date Opened||3/31/2021 10:28:00 AM|
|Filing Deadline||4/14/2021 11:59:00 PM|
|Salary||$34,858.00 - $44,740.00/year, with potential growth to $54,732.00/year|
|HR Analyst||Carol Carson|
LOCATION OF POSITION
MDH, Community Liaison Care Coordination, 201 W. Preston Street, Baltimore, MD
Main Purpose of Job
This position will provide administrative support and call triage for the Division and HealthChoice Call Center. Through various “800” hotlines, this position will provide customer service and resolution for recipient/provider concerns for various Medicaid programs which includes but are not limited to HealthChoice, Medicaid Expansion, Maryland Children’s Health (MCHP) and Family Planning program. Calls are triaged to determine call type – i.e. Inquiry versus Complaint and documented in the Customer Relationship Management System (CRM) per SOP. This position will also provide education to recipients and providers about Medicaid system access and navigation using knowledge of State and Federal regulations, policies, and procedures, refers all complex medical complaints to the Division of Complaint Resolution and verifies Medicaid eligibility for pregnant women and perform other duties as requested.
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of clerical experience applying policies in a medical care, health insurance or federal or State entitlement program.
Notes: 1. Additional general clerical experience may be substituted on a year-for-year basis for the required education.
2. College credits from an accredited college or university may be substituted for the required experience at the rate of 30 credit hours for one year of experience.
DESIRED OR PREFERRED QUALIFICATIONS
The desired candidate should have experience screening telephone inquiries and redirecting customers to the appropriate unit, experience with Microsoft Office and ability to create spreadsheets, ability to collect and organize statistical information and prepare reports, knowledge of Medical Care Program policies, procedures and regulations relevant to health care delivery systems.
Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).
Complete applications must be submitted by the closing date. Information submitted after this date will not be added.
Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.
Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.
If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.
For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.
Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.