COMPUTER INFORMATION SERVICES SPECIALIST SUPERVISOR

17

Baltimore County Department of Social Services

Office of Information and Technology

6401 York Rd

Baltimore, MD 21212

The position is responsible for computer programming for the Dept. of Health & Human Services in Baltimore County. The position will customize packaged personal computer software applications and will create special purpose office applications and databases to ensure all actions of business can be followed through. The position supervises Computer Information Services Specialists responsible for user support, hardware installations, data entry and other support functions. The position will plan, coordinate, supervise and evaluate the work of the Computer Information Specialists as well as provide resolutions to computer system issues and will provide training as necessary to end users.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

 

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience evaluating, implementing and maintaining personal computer hardware and software.

Notes:

1. Candidates may substitute additional experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1.  Six months lead or supervisory experience.

2.  Technical Degree or certification (A+, Server +, Network+, etc).

3.  Six months customer service experience and problem solving.

4.  Three months experience preparing and providing training to customers on the operation and use of software systems

Please make sure that you provide sufficient information on your application to show that you meet
the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

STATE OF MARYLAND BENEFITS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 142 Baltimore, Maryland 21201. 

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m on the closing date. Resumes will NOT be accepted in lieu of completing the application. 

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to cynthia.mcmillian@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 

If you have any questions concerning this recruitment process for this position, please contact 410-767-7199. 

TTY Users: call via Maryland Relay. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.