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IT SYSTEMS TECHNICAL SPECIALIST

Recruitment #21-004488-0017

Introduction

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products and promotions, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities.  

GRADE

19

LOCATION OF POSITION

Montgomery Park Business Center 

1800 Washington Boulevard Ste. 330 

Baltimore, Maryland 21230

Main Purpose of Job

The IT systems technical specialist (System Administrator) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems and network hardware, related infrastructure, and active directory. Participates in technical research and development to enable continuing innovation within the Agency’s infrastructure. Ensures that system hardware, active directory, operating systems, applications, and related procedures adhere to organizational standards and meet IT industry best practices. 

POSITION DUTIES

§ Install, test, and maintain, vCenter, hyper-converged infrastructure, virtual Windows and Linux machines, applications, databases, and active directory.

§ Provide expert technical advice and guidance to information technology staff such as IT Programmers, Systems Analysts, Operators, Technical Support Specialists, Network Specialists, Database Specialists, vendors and supervisory personnel and to departmental management regarding future directions, customization, software or hardware enhancements and software or hardware purchase recommendations in designated area of specialization.

§ Document and maintain operating system configurations, and properly adhere to change management procedures.

§ Configure systems and infrastructure to meet the State’s IT security policy.

§ Prepare and maintain disaster recovery plans and perform backup procedures to facilitate recovery of data and IT operations. 

§ Conduct long and short-range studies for determining the feasibility of migrating or modifying existing data processing systems including system performance and capacity requirements.

§ Perform problem analysis to provide appropriate and timely resolution when system users are adversely impacted by application or systems malfunctions and errors.

§ Coordinate with vendor representatives in the installation or testing phases of new hardware or system software. Resolve issues related to operating systems procedures with operations staff, other data processing personnel and systems users.

§ Work with vendors to maintain, acquire, and renew software licenses. 

§ Monitor computer system performance and utilization, modify operating system parameters and adjust disk space allocations to fine tune system performance according to established performance standards for system response times.

§ Plan, design and develop improvements and new or advanced systems or applications across an entire area of specialization in application, communication, database or operating systems software technology.

§ Perform in-depth analysis of various information technology alternatives to include consideration of technical matters, costs and compatibility with existing hardware or software, and prepare related narrative reports and technical documents.

§ Perform other related duties as needed.

MINIMUM QUALIFICATIONS

Education:   A Bachelor’s degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology.

Experience: Three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.

Notes:

1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology for the required education.

2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one additional year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required education.

3. Candidates may substitute experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year- for-year basis for a high school education.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

§  Experience with Nutanix hyperconverged infrastructure

§  Experience with Splunk

§  Experience with Veeam

§  Experience with Active Directory

§  Experience with maintaining SQL databases

§  Experience with Mitel telephone systems or other VoIP systems

§  vCenter Enterprise Plus

SELECTION PROCESS

Applicants who meet the minimum qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Resumes will NOT be accepted in lieu of completing the online or paper application.  Online application process is STRONGLY preferred. If online access is not available, applicants may submit a paper application and direct any inquiries to:

Maryland Lottery and Gaming Agency

Attn: Tyrice Gorham

1800 Washington Boulevard, Suite 330 Baltimore, MD 21230

Office: 410-230-8840 or email: Tyrice.gorham@maryland.gov

 

TTY Users: Call via Maryland Relay

 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.